Hagan Kennington Oil CompnayAssistant Operations Manager
Nov. 2000 - Feb. 2002Gastonia, North CarolinaDispatching, Customer Service/Satisfaction, Warehouse Management, and Purchasing. • Team Leadership: Directed drivers, warehouse, and grounds staff for daily activities. Scheduled work hours, interviewed potential new-hires. Hired and Terminated as needs arose. Scheduling for over 12,000 customers at various intervals, Inventory Controls for our warehouse and storage tanks, Warehouse management, purchasing management, Payable approvals, Hiring and Termination of employees, Accounts Receivables, and Monthly Profit/Loss report. • Client Services: Implemented new methods for customers to provide feedback and modify schedules as deemed appropriate up to 4 days leading to scheduled deliveries. • Efficiency & Quality Improvements: Implemented new system to automate some of the dispatch scheduling. Also automated the reporting to minimize time for month-end and quarter-end reports. Implemented new safety program providing monthly training and updating overall safety plans and procedures.