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Work Background
Satguru Travel and Tourism ServicesCommercial Manager(Satguru Travel)
Aug. 2024China* Direct Hotel contracting and relationship.
* Airline Contracting and Relationship
* B2B Contracting and Relationship
* API and Static contracting and Integration of Flight and Hotel from supplier.
* Revenue management
* Handling Operations and commercial
* Creating revenue Dashboard in looker studio. * Onbarding IATA, BSP, PCC and CIPs of Airline.
Travelwings.comManager- Commercial & Expansion
Oct. 2019 - Aug. 2024India Responsible for Travelwings brand in All the 26 Markets (UAE, SouthAfrica, Nigeria, Kenya, Ghana, Saudi Arabia, Morocco, Tanzania, Mauritius, Uganda, DRC, Zimbabwe, Malawi, Rwanda, Senegal, Ivory Coast, Gabon, Chad, Burundi, Mali, Singapore, Canada, Malaysia, UK, US, Qatar). Managing P&L of all the countries.
Reviewing trends and setting up pricing across all sales channels.
Setting up a framework of Multi-PCC issuance within African markets to improve Yields and ensuring PLBs from airlines.
Responsible for automating reports and dashboards across all Travelwings branches.
Reviewing top routes and sectors to measure performance against competitors and previous trends and take corrective actions whenever needed.
Negotiating tactical deals and strategic partnerships with airlines and other key online players in the market.
Ensure good relationship with all the Airlines, Competitors & suppliers.
Lead and manage implementation of start-up activities for new countries.
Achieve the set revenue targets by maximizing the best yield
Identify potential clients and maintain relationship with existing affiliates
Develop and integrate market strategies along with preparing sales forecasts.
Analyse monthly sales reports and various other operational reports to review the performance of each station and make recommendations to ensure sustainability and profitability.
Negotiate and manage the contracts and relationships with all existing and future strategic partners to ensure cost effective and high-quality service.
Liaison with Marketing Team (Internal) to promote Airlines/Specific Sectors on the website based on popular searches.
Travelwings.comTeam Leader - operations and Service delivery
Mar. 2015 - Oct. 2019IndiaResponsible for Travelwings brand
C-Sat/D-Sat Management, Feedback sessions, Roaster, Vendor Management, Airline ADM's, Escalation Cases, Management Cases, Attendance Rectification, SLA Management, Quality Check, Scorecard, Real time Dashboard, Hourly/Sub-Hourly Dashboard
InterGlobe Technologies LtdOperations Supervisor(Go-Ibibo Process)
Jan. 2012 - Mar. 2015Gurgaon, IndiaFloor Support, Airline ADM's, Escalation Cases, Management Cases, Attendance Rectification, providing a full support to Customer Delight team to resolve all escalations within the defined TAT.
HoodakiCustomer Sales Representative
May. 2011 - Jan. 2012Noida Area, IndiaResponsible for UK Inbound sales.
TeleperformanceCustomer Service Representative(Equifax)
Jun. 2010 - May. 2011Gurgaon, India Dispute the report on the bases of information provided by the bank through customer.
Investigate Mix and Fraud cases.
Check the no of Enquiry received on report.
Validation & correction on report.
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