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Work Background
Corsica TechnologiesSystem Engineer
Nov. 2022 - Feb. 2025Remote• Successfully migrated On Prem Exchange servers to Exchange Online utilizing both Microsoft built in tools as well as BitTitan resulting in a smooth customer experience.
• Worked with Service Desk team to take on at risk clients, compile their issues and problems, and successfully resolved each changing their status to no longer at risk.
• Created custom solution within BitTitan that could be used to Migrate user profiles from a domain/workgroup to Office 365 automatically without having to complete process on each user's workstation. Created instructions and distributed to team.
• Created custom solution with Microsoft to create .xml files for use with Windows 11 Kiosk Machines. • Utilized both BitTitan and built in Microsoft tools to migrate Google email and Google drives from Gmail to Exchange Online and OneDrive/SharePoint.
• Upgraded On Prem servers from 2012 to either 2019 or 2022.
• Setup and migrated users On Prem file shares to Office 365.
• Setup and configured Meraki Networking devices for multiple projects.
• Setup SPF/DKIM/DMARC for a variety of clients.
• Created and set up Autopilot for automatic enrollment.
• Worked with clients and vendors to get automatic enrollment setup of PCs prior to them arriving at the customers site.
• Utilized Intune to setup Configure and Compliance settings to customize PC deployment.
• Created scripts to migrate user profiles when migrating from their current local or Domain environment making the process smoother for end users.
• Utilized Veeam and Datto for recovery.
• Utilized N-Able for remote access to access end us PCs and servers.
• Chosen by one our clients to be the lead on an intermittent project. Travelled extensively to New York, Illinois, Minnesota, and Florida to setup offices recently acquired by the client.
• Worked with clients on DUO MFA and also assisted on transitioning from DUO MFA to O365 MFA.
ThriveSystem Engineer
Aug. 2021 - Jun. 2022Foxborough (Foxboro), Massachusetts, United States• Provided remote support to over 60 clients using Kaseya and Bomgar to establish remote connections.
• Utilized Mimecast to investigate suspicious emails, create policies, manage senders, and manage user signatures.
• Managed Office 365 environment for clients including user creation, groups creation, anti-spam filtering and policies, and multifactor authentication.
• Maintained customer Azure environments including AD connect, licensing, resources, and resource groups.
• Created SharePoint sites for some organizations and used Microsoft Powerflow Automate to create workflows.
• Performed weekend updates and upgrades to client’s multi-server cloud workspace environments.
• Responsible for maintaining customers cloud environments including applications, user profiles, print management, and ThinPrint.
• Worked with software vendors on behalf of clients to resolve complicated issues.
SSENetwork Engineer II
Apr. 2020 - Jul. 2021St Louis, Missouri, United States• Work both remotely and onsite with clients.
• Manage new workstation deployment for over 20 clients.
• Update and improve documentation related to the workstation process.
• Provide technical support to end-users.
• Assist with setting up VPN and RDS for clients working remotely.
• Create user accounts, user password resets, and file system permissions.
• Assist managing users, computers, group policy, and domain controllers in Active Directory.
• Perform decommissions when requested.
• Install all required 3rd party software as directed by the client.
• Assist help desk with ASAP tickets.
Cole-ParmerSystem Engineer
Jan. 2017 - Mar. 2018Vernon Hills, IL• Responsible for administering Microsoft Windows Servers and workstations for over 400 users. • Primary person responsible for providing software/hardware support for smaller secondary site.
• Manage Sage 100 ERP database and create customizations as needed.
• Work closely with key distributors to improve EDI mappings and reduce errors.
• Restore files upon request (Backup Exec, IDrive), manage file permissions and create accounts for new users.
• Create SharePoint team and project sites upon request.
• Assist with mergers and acquisitions as it relates to integrating network systems.
McHenry County CollegeDesktop Support Technician
May. 2014 - Sep. 2015McHenry, IL• Assisted helpdesk with inbound calls.
• Responded to requests for technical assistance in person and via phone.
• Resolved staff and student problems with equipment and services.
Argos TechnologiesSystem Administrator
Jan. 2006 - Jan. 2017Elgin• Responsible for administering Microsoft Windows Servers, workstations, and network security devices for 15 users while installing new servers and setting up offsite users to connect remotely. • Work closely with key distributors to improve EDI mappings and reduce errors.
• Setup help desk utility (Spiceworks) to keep track of hardware, software, and to log issues.
• Manage Sage 100 ERP database, as well as email system to meet employee and customer needs.
• Collaborate with executive management and department leaders to assess network capacity needs.
• Responsible for hardware and software applications for workstations, servers, and network data communications.
• Company was purchased by Cole Parmer Instruments, office closed January 2017 and staff was relocated.
Verizon WirelessActivations Specialist
Nov. 2004 - Jan. 2006Elgin, IL
Olive GardenTo Go Specialist
Feb. 1999 - Dec. 2014West Dundee
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