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Work Background
Nonprofit QuarterlyDirector of Operations
Apr. 2015Greater Boston AreaNPQ is a leading independent media platform with the mission to advance conversations and practice in civil society – as manifested in nonprofits, social movements, and philanthropy. - In 2025, NPQ is adapting to new management structure and responsibilities as the organization undergoes a strategic transition. - Current duties are collaborating with leadership to streamline processes, ensure smooth integration of new policies, and support organizational changes and assisting in the implementation of updated workflows and strategies to align with new leadership goals and company vision. - Led office operations for 10 years, overseeing administrative, HR, financial, and auditing functions to improve efficiency. Managed budgets, bookkeeping, AR/AP, collections, donations, revenue, deferred income, and customer support. - Manages advertising contracts and oversees revenue. - Part of the marketing team, assisting in in-house marketing in emails and social medias promotions. - Previously managed, now supervises: - All advertising creatives on the website and advertising performance reports. Pushing partnered sponsorships in social media, digital, and print. - Customer subscriptions, memberships, and all e-commerce responsibilities to streamlining order processing to boost efficiency. - Directed technical transitions including fulfillment systems and CRM implementations, achieving a 25% improvement in process efficiency. - Directed all internal events planning and coordinates conference events and media trades. - Collaborated directly with executive leadership to deliver strategic operational initiatives, ensuring alignment with organizational goals. Formerly secretary to the Board. - Since joining the NPQ team, scaled operations resulting in 300% revenue growth in advertising and significant expansions in readership and premium memberships. - Instituted data-driven KPIs to monitor performance, achieving a 30% boost in operational efficiency.
Kinetic WorldwideAssistant Client Finance Manager
Apr. 2014 - May. 2015Greater New York City AreaKinetic Worldwide is the global leader in brand advertising and marketing. - Managed client relations across Media Account teams and partner agencies to ensure robust business communications. - Analyzed and resolved discrepancies by efficiently routing projects to appropriate teams, ensuring seamless operations. - Administered billing for major Out-of-Home Advertising campaigns, including MillerCoors and Mazda, and developed specialized financial reports to enhance client satisfaction. - Analyzed and generated reports to assure that production estimates are billed timely and are within budget. Technical Skills • MS Excel & MS Office Suite • Sun Systems • Oracle based software • MMS-Media Management System • Zendesk • Accenture
Active InternationalBilling Specialist
Jan. 2011 - Apr. 2014Pearl River, New YorkActive International is the global leader in corporate trade. • Managed and processed billing across diverse media platforms, handling transactions worth millions for high-profile client campaigns. • Held sole accountability for billing tens of thousands of radio and television advertising spots monthly. Monthly deadline schedule set up. • Consistently surpassed department-wide performance objective of achieving 95% billing completion each month. Department recognition for continuing to surpass goals in each financial quarter. • Asked by management to oversee all training for temporary and new hires to ensure their success. • Collaborated with Media department to insure client satisfaction and maintenance. • Established and maintained effective relationships with network, client, and agency representatives. • Chosen as the Department’s Power User Volunteer. Responsible to be the first to learn and be trained in all new programs and be the main communicator with IT Department. Key Accomplishments: • Semi-finalist for the 2012 Active Core Award for honorable and exemplary work. Nominated due to finding an efficient billing program feature, minimizing work from a few days down to one. • Had been nominated to be trained in substituting managerial duties when supervisor is unavailable. Presently assists the Media Billing, Process & Systems Administrator during demanding periods. • Gained full responsibility and management of Network Radio Media billing. Recognized for taking a disordered media and making it more efficient and organized. Technical skills include: • MS Excel & MS Office Suite • Spectra (Formerly Media Ocean) • Harris Medialine • Peoplesoft financial software • iPOWS media management • Oracle based software • Paper Port editing• Internet Research
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