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Work Background
Kuwait Digital Technologies Co.System Engineer
Jun. 2020Kuwait• Implement KOFAX Control Suite in a High-Availability environment for Kuwait Oil Company.
• Manage 12 Microsoft 2019 enterprise servers with integration of KOC Microsoft SQL 2019 Cluster infrastructure.
• Secure archived documents on KOC SAN-Storage using DocuWare Encryption solution.
• Utilized Device Management Solution (Ricoh Streamline NX V3) for centralized monitoring of KOC-owned Ricoh MFPs.
• Led the ISO certification documentation process for the team, creating and managing over 25 essential documents from scratch, aligning with Kuwait Oil Company's stringent standards.
• Developed and implemented effective documentation strategies aligned with ISO standards.
• Proven ability to document IT processes for improved efficiency. Create network diagrams, workflow presentations, and team role & responsibility matrices to enhance team communication and knowledge sharing.
• Develop and deliver comprehensive IT training programs for team members, including one-on-one sessions, video tutorials, standardized email templates, and knowledge base documentation for troubleshooting procedures. Key Achievements:
• Led the initiation and production implementation of the KOFAX POC & production, undertaking 80% of System administrative responsibilities.
• Spearheaded technical enhancements for improved performance and stability of Managed Print Services and KOFAX CS solution.
• Solely responsible for creating and managing all ISO-related documentation for the team.
بسامكو BassamcoSYSTEM ADMIN
Apr. 2008 - Jan. 2020Kuwait• Managing 2012/2008/2003 server mixed Environment using Exchange server 2013, SQL, Terminal Server and Domian Controller.
• Maintaining, replacing & purchasing I.T equipment as per company budget & requirements.
• Auditing & troubleshooting errors & loopholes in security.
• Working with Cisco Switches and 3COM routers • Project undertaken in 2008 of moving to new win2003 Servers, all nodes connected to domain & branches connected to Central office through terminal services.
• Stabilizing network redundancy using Cisco Switches & fortigate firewall.
• Effectively using Microsoft inbuilt services like Group policies, quota systems, etc. for efficient use of company resources.
• Regularly taking Backup of servers.
• Trained less experienced technicians and support specialists on system configuration, client access, and troubleshooting skills.
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