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Work Background
General Dynamics Information TechnologyCyber Security Analyst
Jan. 2024Princeton, Texas, United States
All CoveredCyber Security Analyst
Feb. 2022 - Dec. 2023Dallas, Texas, United States
KPMGTechnology Consultant
Jan. 2021 - Feb. 2022Dallas, Texas, United StatesCollaborate with cross-functional team to assess business needs in technology, products, and systems to support functions. Identify risks and assess mitigating controls following standard guidelines and best practices to prevent data leakage. Document protocol updates, evaluate effectiveness, and provide clear, concise verbal and written recommendations.
Key Competencies: Investigating. Risk/Threat Analysis, Compliance, Technical Writing, Enhanced personal technical skillset by seeking cross-training and knowledge for Client’s IT ticketing system
Assessed client needs, defined parameters, sought solutions, and consulted with senior team members
Collaborated with team to provide input and assistance with scope, progress, and result reporting Submitted to Legal and Compliance team for review and approval and monitored site block metrics
Southwest Airlines Federal Credit UnionSystem Support Specialist
Jan. 2019 - Jan. 2021Dallas/Fort Worth AreaProvided support for the Core system, executed Trouble Tickets, and maintained Active Directory Infrastructure. Maintained software patches using WSUS and Update Manager for VMWare, Test system updates. Assisted with new hire onboarding including workstation configuration, accounts in active directory and exchange, Installed, configured, and tested new servers, workstations, software, and peripherals. Managed user requests using an online helpdesk ticketing system.
Key Competencies: Data Security, Custody Compliance, SOP Adherence
Ensured accurate and timely retrieval and storage of critical data Accessed backup drives from core system to retrieve data tapes
Labelled and assigned to onsite storage to provide accessibility for 7 days Prepared previous data for shipment with Iron Mountain and maintained custody until pickup
Benchmark Mortgage (NMLS #2143)Help Desk Specialist
Mar. 2015 - Jan. 2019Dallas/Fort Worth AreaTroubleshoot IT issues via remote session using GotoAssit, bomgar, TeamViewer, or in person. Configure new users via Exchange Console Management in Exchange server. Track issues for branch and corporate user in Zendesk ticket system. Work with Barracuda/Mimecast Email Security, Archiver to stay up-to-date. Support both Corporate Office, branch locations, and remote users. Support Windows 7, 8, 8.1, and 10. KEY COMPETENCIES: CROSS-FUNCTIONAL TEAM WORK, COLLABORATION, ENGINEERING DESIGN, SAFETY ANALYSIS, INNOVATION, CRITICAL THINKING, PROBLEM SOLVING, VENDOR RELATIONS, PROACTIVITY Provided innovative solution during hosted exchange to cloud server switch
● Investigated errors and codes being received by internal clients trying to access email
● Researched and created quick fix to accelerate user accessibility by revamping Outlook profile
● Assisted staff to enable email transfer Recovered important lost file for end-user
● Searched for solutions on various internet sites
● Analyzed all options prior to choosing a program to download
● Scanned user computer and located document that had been deleted from Trash bin Spearheaded Safety Improvement Project/Traction Action item from Turnaround
● Collaborated with team on project scoping with INEOS & vendors. P&ID walk downs
● Chaired change meeting to consider safety impacts and completed what-if analysis
● Drove project through first five steps of MOC & completed Price estimate with planner
● Submitted findings for managerial approvals Solved challenging problem with computers not checking into patching software ● Worked with vendors to identify parameters of issue
● Collaborated to create .bat script to run on computers
● Tested ability of script to interface with patching software Created protocols for stolen or misplaced laptop ● Recognized need for procedure as more laptops were stolen or misplaced
● Collaborated to create procedure to keep data secure
● Initiated protocol with all company laptops
Technology Service ProfessionalsDesktop Service Support/CHD
Sep. 2013 - Mar. 2015Dallas/Fort Worth AreaProvided IT assistance to Texas Instruments (TI) personnel via phone and email. Troubleshot software issues, fixed printer drivers, and set up email over phone. Provided password resets and unlocks in Active Directory after security questions had been answered. Troubleshot Windows, Apple, and UNIX. Supported and troubleshot Juniper VPN. Increased customer satisfaction by being proactive ● Ensured all calls were handled efficiently and quickly
● Requested specific information to discern issues ● Provided solutions or took corrective measures on behalf of client
Technology Service ProfessionalsDesktop Service
Jan. 2013 - Dec. 2014Conducted data recovery via decryption protocol. Performed upgrade for all Windows XP computers to Windows 7 operating system via MDT though SCCM server. Set up and installed new computers for clients in need of upgrade. Provided hardware and software support on-site and in-house for all TI departments. Transferred all client data from previous operating system to new operating system (MDT)
● Verified data was correctly backed up and indexed
● Migrated data to new system with minimal downtime to end-user
● Performed final verification to ensure data was not corrupted
Texas Scottish Rite Hospital for ChildrenVolunteer
Jan. 2003 - Dec. 2011Assisted in various areas where needed
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