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Work Background
XUMTECH - Experiencia DigitalChief Marketing and Solutions Officer
Oct. 2024 - Jul. 2025Costa RicaResponsible of the definition of marketing, architecture and presales practices and strategies to position XUMTECH’s purpose as a strategic partner for organizations in the digitalization of processes that positively impact customer experience.
XUMTECH - Experiencia DigitalHead of Marketing
Feb. 2024 - Sep. 2024Costa RicaResponsible of the definition of organic marketing practices and strategies to position XUMTECH’s purpose as a strategic partner for organizations in the digitalization of processes that positively impact customer experience.
XUMTECH - Experiencia DigitalHead of Architecture and presales
Oct. 2023 - Sep. 2024Costa Rica
XUMTECH - Experiencia DigitalEnterprise Architect
Jul. 2022 - Jul. 2024Costa Rica
XUMTECH - Experiencia DigitalProject Lead
Jul. 2020 - Jun. 2022Costa RicaIn my role at XUMTECH - Experiencia Digital, I spearheaded the design of SaaS solutions tailored to enhance customer experiences. By effectively gathering client requirements and leading a dedicated team, I ensured that our projects not only met but exceeded client expectations, driving significant growth for both the team and the client business.
XUMTECH - Experiencia DigitalInformation Technology Business Consultant
Aug. 2017 - Jul. 2020Costa Rica• Collaborated with clients to implement SaaS solutions, enhancing sales and service processes. • Conducted comprehensive business requirements gathering and technical design for successful project execution. • Executed quality assurance tasks to ensure seamless functionality of implemented solutions. • Diagnosed and resolved user-reported issues, escalating critical platform problems to Oracle for resolution.
Tigo GuatemalaSiebel Consultant
Jul. 2016 - Aug. 2017GuatemalaAt Tigo Guatemala, I played a pivotal role as a Siebel Consultant, specializing in the telecommunications sector. My responsibilities included configuring Siebel at various layers and developing online integrations to optimize application management. I gathered requirements and produced detailed technical documentation, which facilitated effective communication among stakeholders. Additionally, I supported QA testing and GoLive activities, ensuring successful project implementations.
AccentureSpecialist
Dec. 2014 - Jan. 2016Colombia• Led a cross-functional team of 25 members in the successful implementation of the Siebel service request module. • Conducted comprehensive business process assessments and FIT/GAP analyses to optimize customer service operations. • Managed project schedules, risks, and client communications, ensuring alignment with stakeholder expectations.
Nexvel Consulting, LLCSiebel consultant
Jan. 2011 - Dec. 2014Costa Rica - Colombia• Served as a Siebel CRM functional and technical consultant for telecom and banking clients in Colombia and Costa Rica. • Led on-site and off-site teams of up to 10 members, ensuring seamless project execution. • Developed and updated reports using SQL/PL-SQL procedures, enhancing data accuracy and accessibility. • Conducted unit testing and created technical documentation through FIT/GAP analysis, improving project clarity and efficiency.
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