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Work Background
US Federal GovernmentDirector of Organizational Engagement & Strategy
Mar. 2023Washington D.C. Metro AreaAs the Director of Organizational Engagement & Strategy, I've been at the forefront of building bridges and fostering trust across critical national security missions. I designed and implemented an integration framework that seamlessly connected cross-sector partners into CISA's core mission, embedding emotional intelligence and engagement milestones from day one. This significantly boosted morale and interagency alignment. My role also involved transforming communication strategies and reshaping traditional government convenings into dynamic, relationship-centered platforms. I spearheaded initiatives to identify and resolve compliance, communication, and staffing breakdowns, leading systemic process redesigns that reinforced accountability enterprise-wide. I also designed impactful employee engagement programs, strengthening manager-employee dynamics and embedding adaptive behaviors.
U.S. Department of Homeland SecurityDirector of Operations
Jan. 2020 - Jan. 2023As Operations Director, I led the strategic vision, design, and enforcement of critical planning protocols, standardizing SOPs and risk frameworks to drive decision velocity and federal compliance. I was responsible for the planning and execution of the agency's annual senior leadership conference, aligning over 100 leaders around mission-critical priorities. My oversight extended to program performance metrics, guiding policy evaluations and stakeholder reporting. I successfully governed the deployment of the Office of Trade’s centralized program management system, driving agency-wide adoption and improving data integrity. I also supervised a hybrid team of six, overseeing accountability for work assignments and talent optimization. Furthermore, I delivered impactful executive briefings and data-driven visual reports, which informed leadership policy decisions and elevated transparency.
U.S. Customs and Border ProtectionProgram Manager
Jan. 2019 - Jan. 2020As a Program Manager, I directed the redesign and strategic oversight of the high-visibility Visitors Program, strengthening cross-agency trust during classified briefings. I spearheaded the development of robust performance frameworks and KPIs, instrumental in exposing process inefficiencies and informing two major program restructures. My responsibilities included governing comprehensive program reviews to ensure strict alignment with agency policies. I drove key recommendations that reshaped how resources, personnel, and timelines were managed across diverse stakeholder groups. I played a pivotal role in influencing senior decision-making by producing compelling executive briefings that clarified risks and operational gaps. I also advised executive leadership on program expansion strategies, applying advanced stakeholder analysis and organizational design principles.
SheWin UnlimitedTransformational Leadership Expert
Jan. 2015United StatesAs the founder and CEO behind SheWin Unlimited, I've dedicated my career to transforming how high-achieving women and forward-thinking organizations achieve success by proving that self-sacrifice isn't required for excellence. Through the THRIVE Method™, individual coaching, and organizational consulting, I create breakthrough spaces where exhausted leaders stop "playing strong" and start thriving authentically. My approach blends bold leadership development, resilient adaptation strategies, and values-driven vision work to unlock sustainable success without the sacrifice. I've built a comprehensive ecosystem of transformation: from The Brave Collective, a faith-filled community of women committed to authentic growth, to the SheWin Unlimited Annual Retreat, an immersive journey of courage restoration and clarity. Through my Broken but Brave coaching program, Hey Sis Let's Go curated experiences, and enterprise-level organizational solutions, I guide clients through powerful transformations—sometimes in boardrooms, sometimes in healing circles, always toward authentic strength. Whether serving individual women ready to reclaim their courage or organizations building resilient cultures, every program I create serves one mission: helping leaders win not by sacrificing themselves, but by discovering that Bold, Brave, Brilliant excellence enhances rather than depletes the whole person.
U.S. Department of Homeland SecurityProgram Manager
Jan. 2015 - Jan. 2019In this impactful role, I directed over 30 annual stakeholder forums, each meticulously designed to build organizational trust, facilitate conflict resolution, and ensure cross-sector alignment. I regularly conducted operational audits and policy reviews to pinpoint breakdowns in communication, workflow, and staff alignment. This led to recommending structural reforms that elevated both employee experience and overall operational cohesion. I led the strategic development of performance feedback protocols and workforce process updates, enhancing consistency in role expectations and compliance adherence. A key aspect of my work involved advising senior leadership on sensitive personnel and procedural challenges. I successfully implemented critical change management strategies, supporting position redesign and culture evolution during organizational restructuring.
Marine Corps RecruitingPlans/Policy Specialist
Jan. 2010 - Aug. 2015Quantico VAAs a Plans/Policy Specialist, I directed the redesign of policy infrastructure for critical behavioral health programs, applying Lean Six Sigma methodologies. This remarkably improved the accuracy of performance tracking systems by 20%. I also led the development of enterprise-wide measurement systems to evaluate program impact, introducing standardized evaluation models that significantly enhanced leadership visibility and strategic decision-making. My role involved conducting thorough cross-functional operational reviews and stakeholder interviews to identify system inefficiencies. This produced strategic recommendations that reshaped internal governance and effectively aligned processes across departments. Furthermore, I delivered high-level executive briefings and advanced data analytics, translating complex outcomes into clear guidance that profoundly shaped long-term policy and planning initiatives.
Loudoun County GovernmentProgram Manager
Oct. 2005 - Jan. 2010Leesburg VirginiaAs the Program Manager for the Affordable Dwelling Unit (ADU) program, I had the privilege of transforming more than just policy, I helped transform lives. While managing staff, overseeing program delivery, and leading process optimization efforts, my true purpose was more personal: helping individuals and families turn the dream of homeownership into a tangible reality. In one of the most affluent counties in the U.S., I became the trusted public face of affordable housing, bridging gaps between local government, homebuilders, and the everyday citizen. Certified as a housing counselor, I approached housing as more than a transaction, it was a life milestone. I empowered clients with tools that extended far beyond financing, including job readiness, self-esteem, education, and long-term goal setting. By reframing homeownership as both a mindset and a milestone, I helped hundreds prepare not just financially, but emotionally and strategically. I also mentored peers statewide through my service on the board of the Virginia Association of Housing Counselors, reinforcing my belief that leadership in public service is both a responsibility and a relationship.
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