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Work Background
Manager
Commercial Bank of KuwaitManager
Sep. 2022 - Nov. 2023KuwaitInvolves contributing to the ongoing process of digitizing the banking industry and driving the adoption of digital banking services.
Assistant Manager - Digital Innovation Department
Boubyan BankAssistant Manager - Digital Innovation Department
May. 2019 - Aug. 2022KuwaitAs the leader of the Chatbot training team, I guided efforts to design conversations, optimize AI, refine the training platform, and increase Chatbot engagement.
Relationship Manager - PBD
Boubyan BankRelationship Manager - PBD
Feb. 2016 - Apr. 2019Manage wealthy clients portfolio in high quality service with personalized level of service. Provide below Banking Consultation: -Consultation on investment tools and decision making. -Capital management to meet customers’ needs and expectations. -Personal banking services for individual and corporate customers.
Relationship Manager - Platinum Department
Boubyan BankRelationship Manager - Platinum Department
Jun. 2014 - Jan. 2016KuwaitManage Platinum clients portfolio in high quality service to help them make the right decisions with their accounts based on their needs.
Relationship Officer
Boubyan BankRelationship Officer
Dec. 2013 - May. 2014KuwaitAchieve sales targets for Murabaha, FDs, credit cards and salary accounts in high quality customer service.
Relationship Officer
Gulf BankRelationship Officer
Jan. 2013 - Nov. 2013KuwaitAchieve sales targets for loans, FDs, credit cards and salary accounts in high quality customer service.
Bank Teller
Gulf BankBank Teller
Apr. 2012 - Dec. 2012Kuwait-Assist customers with processing transactions such as deposits, withdrawals, or payments. -Informing customers about Bank products and services.

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