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Work Background
Le Méridien City Center, DohaIT Specialist
Nov. 2024DohaSpearheading cross-training in core hotel IT, with hands-on work in configuring Opera PMS, managing user roles, and supporting integration with POS and keycard systems. Troubleshooting Micros POS issues for F&B outlets and ensuring data syncing with PMS during peak service periods. Supporting Active Directory user provisioning, password resets, and access rights as part of the property IT team. Coordinating AV, network, and IT support for banquet functions and VIP events; ensuring smooth livestreaming and connectivity. Liaising with Marriott IT teams and vendors for routine system updates, backups, and IT audits. Providing daily hardware/software support for hotel staff including PCs, printers, and guest-facing tech.
Banyan Tree Doha At La Cigale MushairebIT Technician
May. 2022 - Aug. 2024Doha, QatarWorked closely with the hotel's core IT department, assisting with Opera PMS and Micros POS support, particularly during events and system rollouts. Managed AV setups and IT coordination for high-level conferences, integrating system use between guest laptops, hotel displays, and live feeds. Delivered IT support across departments— troubleshooting hardware, peripherals, and user software issues. Documented IT incidents and ensured timely resolution with Accor brand compliance. Assisted in network troubleshooting for back-ofhouse and event areas.
Diani Reef Beach Resort & SpaIT Technician
Jan. 2017 - Sep. 2020South coast, Mombasa, KenyaProvided property-wide technical support for events, FOH/BOH systems, and guest tech experiences. Maintained audio-visual systems and handled network/IT-related requests for conferences and functions. Conducted preventive maintenance for AV gear, printers, switches, and routers.
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