Scottish WaterBusiness Data Analyst
Sep. 2016 - Jul. 2017Glasgow, United KingdomI work within a small team responsible for reviewing customer satisfaction survey returns, and contacts where we are responsible for analysing and evidencing the reasons for any dis-satisfaction from business and household customers. We provide this analysis and evidence to our teams, and help support front line officers and managers to find solutions and support that ongoing change to improve the customer journey and increase satisfaction in the services we provide. Recent comment from a colleague - "You’ll be successful in anything you undertake as when you put your mind into something there’s nothing stopping you. You’ve been an inspiration in terms of tenacity, patience, hard work, relationships, professionalism and many more. Thank you Sharon for your kind words and your collaboration – I wish you the best".