Jenny Astevall

Customer Success Manager

GermanyTranslatorCustomer ServiceHelp Desk SupportCustomer Success ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistData Entry

I am a native Swedish speaker with fluency in English. Bachelor’s degree in Social Work. I live in Berlin with my daughter and currently work full-time from home as a data collector for a German company. I’d love to add to my income, and remote work with flexible hours suits me perfectly. In the past, I worked as a Vendor Manager, where I was responsible for five markets: Scandinavia, English, French, DACH, and Eastern Europe. During that time, I led team leads and Customer Success Managers and handled quality control for five different teams. I also recruited new agents, evaluated their skills, and supported and developed team members to ensure high-quality results. I have also worked professionally as a translator and chat moderator, handling multilingual content, ensuring accurate and culturally appropriate translations, and moderating online chats to maintain a safe, respectful, and engaging environment. I’m a very reliable and dedicated person who always tries to do my best. I take my work seriously and am not afraid to put in the time and energy needed to get great results.

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Work Background

Vendor Manager

Spark NetworksVendor Manager

Jan. 2020 - Dec. 2023Berlin, Germany· Market responsible: Nordics, English, French, DACH, and Eastern European regions · Supervising team leads and customer success managers · Ensuring quality control of five outsourced customer success teams · Recruiting new agents and conducting skill assessments for vendor hires · Providing mentorship and fostering the professional growth of team members to maintain high-quality standards · Handling legal matters including law enforcement and governmental agency inquiries

Data Entry Operator

INDEX INTERNET UND MEDIAFORSCHUNG GMBHData Entry Operator

Jun. 2017Berlin, Germany

Customer Service Manager and Customer Care Success Agent

Spark NetworksCustomer Service Manager and Customer Care Success Agent

Mar. 2012 - Dec. 2019Berlin, Germany· Customer success services for the Swedish and English markets · Localization for the Swedish market · Fraud prevention for Swedish and English markets · Recruitment of new agents · Conducting training sessions for newly hired agents · Managing documentation and knowledge sharing via Confluence · Processing payments through Adyen, PayPal, bank accounts, and various collection agencies

Customer Succes Agent and Chat Moderator

Young Internet GmbHCustomer Succes Agent and Chat Moderator

May. 2008 - May. 2013Berlin, Germany· Monitoring the chats to create a safe and welcoming environment for participants and to make sure the users followed the guidelines and remained civil in their conversations · Localization for the Swedish market · Customer success agent for the Swedish and English markets

Market Researcher

Paul IT-Dienstleistungen GmbHMarket Researcher

Jan. 2008 - Jan. 2010Berlin, Germany· Conducting telephone surveys with Vattenfall employees regarding their job satisfaction and working environment.

Disability Support Worker

Malmö stadDisability Support Worker

Mar. 2003 - Aug. 2007Malmo, Skåne County, Sweden·Assisted individuals in the community living with mental health conditions or physical disabilities, providing comprehensive support including: ·Household support ·Personal care support ·Emotional support

Geriatric Social Worker

Malmö stadGeriatric Social Worker

Jan. 2000 - Mar. 2003Malmo, Skåne County, Sweden· Looking after and caring for elderly people in need of help. · Supporting them in coping with everyday life

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