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Work Background
Fannie MaeDirector of Governance, Compliance and Strategy
Feb. 2023 - Jun. 2025Long Beach, California, United States• Aid in the development and execution of corporate strategy, and related governance planning activities. • Partnered with key stakeholders to influence strategy development, and benchmark analysis. • Executed management reporting for Board, Management Committee, Compensation and Human Capital Committee. • Designed procedures enhancing alignment with internal/external requirements. • Spearheaded identification and management of ongoing process enhancements. • Oversee regulatory relationships and facilitate active stakeholder engagement across functions. • Tracked industry patterns and competitive actions to support informed business moves. • Led regular departmental meetings to assess progress on strategic initiatives. • Management, coaching, and development of a team of six.
Fannie MaeDirector of Third Party Risk Manager
Oct. 2016 - Feb. 2023California, United States• Created a TPRM framework for vendor partners and seller/servicers in the Digital Validation Services program. • Spearheaded the Operational Control Risk Assessment (OCRA) tool design for the program. • Developed and designed key controls for the monitoring framework. • Perform continuous monitoring and oversight. • Continued development of performance measures in an agile environment to ensure compliance with requirements. • Identify, manage, mitigate, and report on emerging risk items. • Apply Design Thinking methodologies to guide problem-solving. • Directed talent development for an eight-member team in multiple regions.
Fannie MaeDirector of Customer Account Management
May. 2014 - Dec. 2016Pasadena, California, United States• Managed risk for a portfolio of 1,400 customers including mortgage banks, depository institutions, credit unions, and housing finance agencies. • Oversaw risk support process, delivering recommendations for operational and credit risk analysis results. • Negotiated and executed customer contracts. • Provided thought leadership on risk strategies and guided overall direction on customer challenges. • Supervised team of nine credit risk analysts across multiple locations.
Fannie MaeDirector of Project Analyst
Nov. 2011 - May. 2014Pasadena, California, United States•Built a new national shared service function. • Led and oversaw a team delivering transactional sales assistance, operational solutions, and project execution to regional customers. • Streamlined processes to enhance service quality and identify new service opportunities. • Created an onboarding process for new services, designed workflows, and initiated quality control programs to enhance customer service. • Directed divisional and regional strategic project initiatives.
Fannie MaeDirector of Business Governance & Chief of Staff to SVP
Jun. 2006 - Nov. 2011Pasadena, California, United States• Managed governance, operational risk, and compliance for Western Region (WR) customers. • Developed and implemented governance protocols for enhanced compliance. • Led national corporate committees to develop strategies, policies, and procedures. Chief of Staff. • Oversaw administrative operations for the Regional Senior Vice President. • Served as liaison between executive management, stakeholders, and external customers. • Oversaw cross-functional team operations spanning various geographic areas. • Offered strategic and tactical support to direct reports and project managers.
Fannie MaeSenior Manager
Nov. 2005 - Jun. 2006Pasadena, California, United States• Ensured adherence to deal structures for lenders, investor channels, and all other transactions, in coordination with Operational Risk Management for the WR. • Evaluated credit risk frameworks for compliance with standards. • Oversaw design, implementation, monitoring, and updates of WR corporate policies. • Collaborated with management to address all regulatory mandates and follow-ups.
Fannie MaeSenior Credit Risk Manager
Jul. 2002 - Nov. 2005Pasadena, California, United States• Managed overall credit risk of loan deliveries for a $300 billion customer portfolio, with dual signature authority of $500 million. • Assessed credit risk transactions, analyzed, and assessed customer solutions in compliance with portfolio goals.
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