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Work Background
Ascent Pain SolutionsTeam Lead- Patient Surgery Acess
Feb. 2025Austin, Texas Metropolitan Area• Managed patient care and access to advanced minimally invasive surgical procedures at Ascent Pain Solutions in Austin, Texas. • Developed policies and procedures from the ground up to efficiently identify prospective patients and coordinate their care through surgical procedures. • Coordinated with doctors, insurance companies, and medical representatives to ensure exceptional patient care and successful completion of high acuity surgical cases. • Utilized project management skills in developing new policy and procedure, as well as implementing process improvement plans. • Served the practice as a subject matter expert regarding identifying, authorizing, and preparing patients for minimally invasive surgical procedures.
Center for Specialty Surgery of Austin, LLCManager- Procedure Scheduling, Texas
Feb. 2019 - Oct. 2024Project Management & Coordination: Directed and managed scheduling operations for seven clinic locations and two surgery centers, similar to managing large-scale construction projects with tight schedules and resource allocation. Leadership & Team Development: Led a team of 8-10 coordinators, providing guidance, training, and performance evaluations, ensuring a collaborative work environment. Process Improvement & Strategic Solutions: Developed over 20 process improvement plans, optimizing scheduling workflows, mirroring the problem-solving skills required in managing retail construction projects. Cross-functional Communication: Facilitated communication among surgeons, department leads, and management to resolve conflicts and ensure seamless project execution. This experience is highly transferable to coordinating with clients, vendors, and construction teams. Reporting & Metrics: Regularly reported on operational performance, analyzing data to drive corrective actions—similar to analyzing project performance metrics to adjust timelines and budgets in construction management. Client Experience & Vendor Relations: Interacted with over 4,000 patients annually, managing their expectations, which translates well into managing client relationships in construction and ensuring an optimal client experience.
Williamson CountyJuvenile Probation Officer- Court Services, Intake Services
Mar. 2015 - Feb. 2019Georgetown, Texas, United StatesProject Coordination & Program Management: Coordinated programs across local and national Juvenile Justice Departments, akin to managing various aspects of a large construction project across multiple stakeholders. Regulatory Compliance & Reporting: Ensured compliance with state and federal regulations, and provided reports to leadership—a valuable skill in adhering to construction regulations and maintaining project documentation. Client and Stakeholder Communication: Maintained professional relationships with clients (juvenile offenders and their families), similar to managing relationships with clients and contractors in construction projects.
Torchy's TacosBartender
May. 2014 - Mar. 2015Katy, Texas, United StatesHigh-Volume Coordination & Client Service: Managed daily operations and provided excellent customer service in a fast-paced, high-volume environment, demonstrating ability to handle pressure and multiple priorities—skills crucial for managing retail construction projects.
Tactical FirearmsRange Manager, Sales Associate, Range Safety Officer
Jun. 2013 - Apr. 2014Katy, Texas, United StatesTeam Leadership & Safety Protocols: Managed a team and enforced strict safety protocols, showcasing experience in overseeing operations and ensuring safety compliance, which is directly applicable to managing construction site safety. Customer Relations: Developed strong customer service and relationship management skills, ensuring satisfaction and smooth operations, akin to managing client expectations in construction projects.
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