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Work Background
Cleveland City SchoolsCareer and Technical Education Teacher
Sep. 2023Tennessee, United StatesDelivered hands-on instruction in Computer Science, Cybersecurity, and Web Design to 120+ high school students using CodeHS, HTML/CSS editors, and cybersecurity labs.
Developed differentiated modules that increased course completion by 25%.
Integrated platforms like TryHackMe and Wix to support CompTIA and Microsoft certification prep.
Led guest speaker events with industry partners to promote career exploration.
Simulated corporate training environments using Google Classroom and Apple technology.
Cleveland City SchoolsInnovation Specialist
Nov. 2020 - Sep. 2023Tennessee, United StatesLed 200+ staff through district-wide EdTech training (Promethean Panels, Apple TV), achieving 80% adoption within six months.
Created video tutorials, user guides, and knowledge bases—cutting help desk tickets by 30%.
Piloted classroom technology tools that led to a 40% increase in utilization.
Provided Tier 1-2 IT support for hardware/software issues and collaborated across departments for smooth tech onboarding.
Glory Laser DesignsOwner
Nov. 2019Tennessee, United States"Our business specializes in utilizing laser technology to produce a wide range of custom products. From eye-catching signs for your business to unique and personalized jewelry, we offer a variety of options to suit your needs. We also offer branding solutions for your company, including custom ornaments and engraved cutting boards. Using materials such as wood, acrylic, and leather, our laser technology ensures precise and intricate designs, resulting in a finished product that is both beautiful and functional. Whether you're looking to make a statement with your brand or add a touch of personal flair to your daily life, our team is here to help bring your vision to life."
BlueCross BlueShield of TennesseeAppSystems Analyst-Specialist
Nov. 2006 - Jun. 2019Chattanooga, Tennessee AreaTrained over 100 contractors and vendors on tools like SSRS, Cognos, and SQL Server.
Reduced onboarding time by 20% through improved training and documentation.
Served as liaison between IT and business units, translating complex technical content into user-friendly resources.
Streamlined ticket documentation workflows and improved support resolution times.
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