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Work Background
Ujjivan Small Finance BankBranch Operations
Jul. 2019 - Sep. 2021IndiaActed as a first line of defense for fraud prevention, identify red flags in customer behavior and escalating suspicious transactions to compliance. Maintain accurate records and audit trails for internal and regulatory compliance. Supported Daily Branch operations including cash Management, customer service and system reconciliation while ensuring regulatory compliance across all transactions.
HDFC BankOperations Officer
Jul. 2017 - May. 2019IndiaI worked as an Operations Officer at HDFC Bank in India, where I was responsible for supporting daily banking operations, handling both cash and non-cash transactions, and ensuring the accuracy of customer account data. My role involved processing account openings and closures, verifying documentation in compliance with KYC and AML regulations, and assisting with internal audits. I regularly interacted with customers to resolve service-related queries and coordinated with various departments to ensure smooth transaction processing. I also maintained transaction records using core banking software and generated operational reports to support decision-making. This experience has equipped me with a strong understanding of banking procedures, attention to detail, and the ability to work efficiently in a high-volume, regulated environment.
Axis Bank LimitedOperations Officer
Mar. 2016 - Jul. 2017IndiaAt Axis Bank, I worked as an Operations Officer where I was actively involved in risk analysis, transaction monitoring, customer onboarding, and overall banking operations. My responsibilities included conducting thorough KYC and AML checks during account opening, reviewing customer transactions to identify unusual patterns, and ensuring compliance with regulatory standards. I also supported day-to-day branch operations, managed documentation, and collaborated with internal teams to resolve discrepancies and maintain accurate records. This role strengthened my analytical skills and provided me with a comprehensive understanding of operational risk and regulatory compliance in the banking sector.
YES BANKBranch service partner
May. 2014 - Mar. 2016IndiaAs a Branch service Officer in the Operations team at Yes Bank, I have gained hands-on experience in monitoring financial transactions to detect and prevent money laundering and other suspicious activities. My role involved reviewing alerts generated through AML systems, conducting detailed investigations, preparing STRs (Suspicious Transaction Reports), and ensuring full compliance with regulatory guidelines and internal policies. I collaborated closely with compliance teams and operational departments to maintain a robust AML framework and contributed to risk mitigation by implementing process improvements and data accuracy checks. With a strong understanding of KYC, CDD, and transaction monitoring processes, I bring a detail-oriented and analytical approach to financial crime compliance. My background in banking operations combined with AML expertise enables me to manage risk effectively while supporting business objectives.
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