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Work Background
AlinaIT Manager
Oct. 2024Finland
NorlandiaIT Manager
Oct. 2024Finland
NettiTurvaajaFounder
Aug. 2022 - Sep. 2024Helsinki, Uusimaa, Finland🚀 Founder of NettiTurvaaja | Protecting Individuals and Businesses in the Digital World 🔍 At NettiTurvaaja, we offered services that went beyond basic protection — preventing investment scams, handling complaint cases, investigating online fraud, and providing technical support for digital devices. Our focus was always on ensuring that every client felt secure and supported in an increasingly complex online environment. 🌐 Projects and Clients:
During my time at NettiTurvaaja, I worked with a wide range of clients — from private individuals facing online fraud to small and medium-sized businesses seeking stronger cybersecurity and reliable digital support. I handled cases involving investment scam prevention, resolved complex scam investigations, and advised businesses on improving their digital safety practices. About me:
My passion for cybersecurity and digital safety came from a strong background in IT, cybersecurity, and technical support, combined with a passion for helping people navigate technology safely. I was committed to building a safer online world — one project and one client at a time.
equensWorldlineManager Fraud & Dispute
Feb. 2019 - Jan. 2021Helsinki, Uusimaa, FinlandLed and inspired a high-performing team through effective team leadership strategies and motivational initiatives. ➤ Spearheaded the development of innovative systems and streamlined processes to enhance operational efficiency.
➤ Implemented strategic initiatives to optimize workflow, resulting in increased productivity and improved team performance.
➤ Assumed a multifaceted management role with broad responsibilities for technical expertise, ensuring the team's proficiency in innovative technologies.
➤ Cultivated and maintained collaborative relationships with internal and external B2B stakeholders, contributing to seamless cooperation and successful project outcomes.
➤ Adeptly designed and established new teams, fortifying competencies, and elevating problem-solving capabilities.
➤ Executed comprehensive management duties, including performance evaluations, training programs, and resource allocation, contributing to the team's continuous growth and success.
➤ Actively participated in cross-functional collaborations, fostering a dynamic work environment, and promoting knowledge exchange.
➤ The innovative strategy employed in team development not only elevated employee satisfaction but also catalyzed a marked increase in engagement scores (eNPS), indicative of enhanced productivity.
European Cyber Crime and Fraud InvestigatorsExecutive Director
May. 2017 - Dec. 2018Helsinki, Uusimaa, FinlandCo-founded and played a pivotal role in establishing actively collaborating with EU entities, public authorities, and key private sector stakeholders within a B2B environment. ➤ Successfully designed, launched, and operationalized the organization, highlighting strategic vision and effective leadership in both conceptualization and execution.
➤ Assumed responsibility for day-to-day operational activities, demonstrating a hands-on approach to ensure the organization's seamless functioning.
➤ Established and maintained collaborative relationships with diverse stakeholders, contributing to the organization's growth and prominence within the B2B landscape.
➤ Implemented strategic initiatives and business development plans, fostering the organization's expansion and sustainability in a competitive market.
➤ Engaged with regulatory bodies, ensuring compliance with industry standards and regulations, reinforcing the organization's credibility and trustworthiness.
➤ Demonstrated effective communication skills in representing the organization in various forums, furthering its influence and impact on relevant industry conversations.
➤ Developed and executed marketing and outreach strategies, enhancing the organization's visibility, and positioning it as a key player in the B2B sector.
S-PankkiRisk Specialist
Jan. 2016 - Dec. 2017Helsinki, Uusimaa, Finland➤ Working knowledge and practical experience in financial services industry
➤ Involved with the improvement of financial processes and systems development
➤ Card investigation and chargeback processing with knowledge of VISA Operating Regulations
➤ Resolving complex issues involving fraud transactions and evaluating risks.
➤ Working with legal department, attorneys and authorities on complex cases.
➤ Investigating of electronic crimes and ID thefts as they relate to fraud and theft of credentials
➤ Strong understanding of MIS, a strong grasp of operations, as well as critical analytical skills
➤ Knowledge in AML/KYC tasks
➤ Performance of other tasks related with AML compliance
S-PankkiSenior Fraud Specialist
May. 2014 - Dec. 2015➤ Working knowledge and practical experience in financial services industry
➤ Involved with the improvement of financial processes and systems development
➤ Card investigation and chargeback processing with knowledge of VISA Operating Regulations
➤ Resolving complex issues involving fraud transactions and evaluating risks.
➤ Working with legal department, attorneys and authorities on complex cases.
➤ Investigating of electronic crimes and ID thefts as they relate to fraud and theft of credentials
➤ Educating and making presentations in Finland and abroad
➤ Strong understanding of MIS, a strong grasp of operations, as well as critical analytical skills
➤ Knowledge in AML/KYC tasks
➤ Performance of other tasks related with AML compliance
S-PankkiManager Fraud and Dispute
Mar. 2010 - Apr. 2014➤ Working knowledge and practical experience in financial services industry
➤ Card investigation and chargeback processing with knowledge of VISA Operating Regulations
➤ Operational management experience in call center environment. ➤ Resolving complex issues involving fraud transactions and evaluating risks.
➤ Working with legal department, attorneys and authorities on complex cases.
➤ Investigating of electronic crimes as they relate to card fraud and theft of credentials
➤ Educating and making presentations. Communication across different departments.
➤ Strong understanding of MIS, a strong grasp of operations, as well as critical analytical skills
CitiBack Office and Credit Decision Team Leader
Sep. 2008 - Feb. 2010➤ Working knowledge and practical experience in financial services industry
➤ Management team member of the Operations & Technology department
➤ Conducting staff meetings, individual coaching opportunities and reviews.
➤ Daily credit decisions and disbursements
➤ Making recommendations on hiring, terminations,salary action and promotions
➤ Monitoring the daily staff levels, production output of the staff, and front line quality review
➤ Handling escalated calls from customers and/or bank officers and resolving complex issues
➤ MasterCard operative Lost & Stolen process in Operation department
➤ After 10/2009 I was also responsible for fraud investigations
CitiCustomer Service Representative
Jan. 2007 - Aug. 2008➤ Working knowledge and practical experience in financial services industry
➤ Mastercard launch and farewell project in Citibank Finland
➤ Website renewal related testing
➤ Customer complaint handling
➤ MasterCard Lost & Stolen process in Operation department
➤ AML/KYC checks for existing clients and third parties as required
➤ Team leader back up tasks
➤ Insurance process maintenance
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