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Network Power<100 people
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IT
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United States
Work Background
The Kraft Group & AffiliatesSenior Systems Administrator
May. 2020 - Oct. 2024Foxborough (Foxboro), Massachusetts, United StatesServed as senior technical lead for a wide range of enterprise IT operations supporting Windows Server, Active Directory, Microsoft 365, and Azure platforms. Mentored junior staff members, defined escalation workflows, and acted as a point of resolution for high-impact technical issues. Led internal initiatives to modernize systems management using tools such as Intune, PowerShell automation, and advanced GPO policies. Contributed to the design of a computer vision-based AI application using OpenCV, with plans for cloud deployment via Microsoft Azure. Collaborated cross-functionally to enhance network security posture and ensure continuity of operations through well-defined disaster recovery protocols.
Bax IT Services, IncPrincipal Consultant & Founder
Mar. 2016Greater Boston Area · Hybrid / On-site & Remote Support Founded and operate BAX IT Services as an independent consultancy supporting small to mid-sized businesses with tailored IT solutions. Delivered both project-based and long-term IT support services across a variety of environments, with a strong emphasis on reliability, security, and end-user experience. Provided remote and on-site infrastructure support for clients across retail, healthcare, legal, and finance industries. Led projects involving system upgrades, cloud migrations (Microsoft 365/Azure), endpoint security rollouts, and disaster recovery planning. Built lasting relationships with clients by acting as a trusted advisor and escalation point for complex system issues. Offered managed services and break/fix support for server, desktop, and network environments. Created automation scripts, implemented RMM tools, and improved IT operations with proactive monitoring and documentation. Contract Highlights Blue Mantis → The Kraft Group (2020–2024): Embedded as a senior systems administrator at The Kraft Group through Blue Mantis. Provided enterprise-level support, mentored junior staff, and contributed to an AI-driven Azure application initiative. Tech Stack Highlights: Windows Server | AD/GPO | Azure | Microsoft 365 | Intune | PowerShell | Network Design | Cisco Meraki | Ubiquiti | RMM Tools
CommunitecInformation Technology Consultant (Contract)
Jul. 2015 - Feb. 2016Boston, MassachusettsAs an independent contractor engaged through Liv Technologies, I provided infrastructure consulting and hands-on systems support for Communitec’s nationwide retail and call center operations. Participated in the planning, deployment, and support of IT infrastructure across a distributed environment including a central data center, call center, and retail locations throughout the U.S. Delivered system administration services including Active Directory, endpoint provisioning, and remote support solutions. Supported retail systems rollouts, including point-of-sale (POS) network readiness, hardware configuration, and backend server integration. Developed PowerShell scripts and automation tools to streamline routine administrative tasks and reduce operational friction. Worked cross-functionally with internal IT teams to troubleshoot escalated infrastructure issues and improve service reliability. Key Tools & Tech: Windows Server, AD/GPO, POS systems, PowerShell, remote monitoring tools, network diagnostics
Various Clients & Contracts · Greater Boston AreaEarly Career Roles – IT Support & Deployment
Dec. 2011 - Jun. 2015Greater BostonBuilt foundational expertise in IT support, desktop deployment, and infrastructure operations through a series of contract and freelance roles across the Boston area. Served both enterprise clients and SMBs with a strong focus on reliability, professionalism, and end-user support. IT Professional (Self-Employed via OnForce)
Completed 600+ work orders with a consistent 5-star satisfaction rating. Provided in-person and remote troubleshooting, hardware support, and SOHO network configuration. Desktop Deployment Specialist – GreenPages Tech
Imaged and deployed over 2,500 workstations in a high-volume enterprise migration. Help Desk Agent – Momenta Pharmaceuticals
Provided end-user support via ticketing system, maintained golden images, and conducted onboarding tech orientations. Skills Developed: Desktop Imaging | End-User Support | Deployment Automation | Customer Service | Windows Environments | Troubleshooting
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