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Work Background
Availability Analyst
ProactisAvailability Analyst
Aug. 2018Newport News, Virginia
NOC Tier 2
GANNETNOC Tier 2
Jun. 2014 - Aug. 2018• Proven work performance resulted in promotion to Tier 2. • Monitor 500+ physical and virtual servers, both Linux and Windows, and their services through tools such as EM7, SNMP, SCOM, Solarwinds, and New Relic • Remote accessing and preforming initial investigations via RDP(Windows) and SSH(Linux) to troubleshooting servers erroring in monitoring, and escalation to the appropriate team responsible for resolution if no action can be taken. • Creating and adjusting monitoring for specific device needs and application through EM7 and Creating dashboards for monitoring with Splunk. • Incident response during system outages, while in the office or during on-call schedule, including diagnosing utilizing Splunk and New Relic, contacting the team responsible for resolution through VictorOps, and alerting over 100+ users of ETA for analysis sent using an Event Alert application. • 24x7 Operations, experienced working overnight, evening and morning shifts.

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