AmGeneral Insurance BerhadHead - Compliance & Operational Assurance
May. 2002 - Mar. 2015My experience has a base in auditing, and was expanded across the various roles I inherited or created. I've had the opportunity to work in the fields of audit, compliance, risk management, quality assurance, customer advocacy, program & project management and organisation & methods. Among areas under my governance and compliance oversight included sales & marketing, underwriting, claims, customer service & advocacy, product development, finance, actuarial, treasury and investment management. This necessitated proficiencies in Bank Negara Malaysia and Securities Commission related laws and regulations as well as fair knowledge if key business related legislations such as the PDPA, Competition Act, Contracts Act and commercial laws on top of the Financial Services Act and Capital Market and Services Act, and industry regulations including PIAM, LIAM and FIMM. As Head I had sat on numerous Management and Board Committees in various capacities including ALCO, Product and Claims Committees in addition to the Risk and Compliance Committee of both Management and Board. The range of development work I've had the opportunity to do includes not just setting up the above units, but includes corporate restructuring projects, IT projects as well as operational projects. On top of that, I am proficient in strategic planning, budgeting, performance setting & monitoring, and analytics.