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Work Background
Newman's Own, Inc.Customer Service Specialist
Sep. 2021Westport, Connecticut, United StatesOverhauled the month end process with finance and deductions team Working cross functionally with Supply Chain and Sales to improve and simplify the liquidation process Core member of the Leadership team Reviewed, processed, and tracked 200+ Purchase orders through order management cycle each week for top customers such as Wal-Mart, Target, Kroger, Albertson’s Provided ad-hoc reporting to customers, sales, and finance Analyze data from customer scorecards and internal reporting to identify savings and improve customer service levels
Gorton'sCustomer Service Logistics
Apr. 2016 - Sep. 2021Manage the inventory and order administration cycle for top customers such as Wal-Mart, Kroger, West Coast and Club Channel ensuring compliance to company policies and procedures including pricing and promotions are aligned Track orders through fulfillment; keep customer, sales, and brokers well-informed on any back order items Monitor pipeline activity changes to maintain a rolling forecast by Walmart and Club product family and present to Planners and Sales team Monitor, assess, and correct all shipment error issues relating to my customers Develop and maintain effective relationships with buyers and i3PL warehouse contacts, managing inbound/outbound trucks
Gorton'sCustomer Finance Associate
Aug. 2006 - Mar. 2016Manage the sales and order administration cycle for several customers, including top customers such as Wal-Mart, Kroger, Club Channel and Midwest Regions Ensure sales programs are in accordance with company policies and procedures including pricing & promotions, merchandising and other customer programs, claims management and assist directly with buyers in order management. Demonstrate ability to work well within the area’s team, including with other Customer Finance Associates, Customer Marketing staff, Regional Managers and Sales Agent personnel
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