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RSiEnrollment Specialist
Jan. 2023Orlando, Florida, United States• Support individuals and families with the application and enrollment process for Medicaid and other health insurance programs. • Respond to inquiries about Medicaid eligibility, coverage options, and benefits. • Handle applications and manage the required documentation. • Monitor enrollment progress and conduct follow-up calls or visits as necessary. • Deliver exceptional customer service to both clients and staff. • Keep informed on updates and changes to Medicaid rules and regulations. • Perform eligibility screenings and interviews. • Work closely with team members to ensure efficient and seamless Medicaid enrollment operations.
RSi Enrollment Services (formerly Invicta Health Solutions)Enrollment Specialist
Nov. 2022 - Jan. 2023Orlando, Florida, United States• Assist individuals and families in applying for and enrolling in Medicaid and other health insurance programs. • Answer questions about Medicaid eligibility, benefits, and coverage. • Process applications and documentation. • Track enrollment status and make follow-up calls or visits as needed. • Provide customer service and support to clients and staff. • Stay up-to-date on changes to Medicaid rules and regulations. • Conduct eligibility screenings and interviews. • Collaborate with other staff members to ensure the smooth operation of the Medicaid enrollment process.
AutoZoneParts Sales Manager
Jul. 2022 - Dec. 2022Lakeland, Florida, United States• Assists the Store Manager with leading company initiatives and ensuring maximum productivity, training high-performing AutoZoners in a safe environment. • Assumes responsibility for the store operation in the assistant manager and store manager's absence, and on assigned shifts. • Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash, and lane accountability. • Controlling expenses and shrink, and remaining compliant with company procedures in accordance with AutoZone's expectations.
ThinkfulStudent Data Analyst
Dec. 2021 - Apr. 2022Lakeland, Florida, United States• Communicated complex data through clear and concise visualizations in Excel. • Developed and delivered business presentations that effectively communicated key insights to stakeholders. • Extracted and analyzed data from databases using SQL to answer business questions. •Developed and implemented data analytics solutions using Python.
CuraleafRetail Sales Associate
Nov. 2018 - Oct. 2021Lakeland, Florida, United States• Provided customers with product information, utilizing the latest sales and store promotions. • Assessed merchandise quality and organized effective display areas on the sales floor. • Processed refunds, handled exchanges, and issued store credit to maintain high levels of customer satisfaction. • Addressed inquiries regarding store policies and concerns to foster positive customer experiences.
TTECCustomer Service Representative
Oct. 2018 - Nov. 2018Lakeland, Florida, United States• Utilized multiple communication channels to troubleshoot issues, resolve problems, promote services, and drive sales. • Maintained accurate and up-to-date customer account information through manual form processing and digital updates. • Directed incoming calls to the appropriate personnel and departments to ensure efficient handling of inquiries.
Ruby TuesdayFood Service Worker
Jul. 2017 - Dec. 2017Bartow, Florida, United States• Prepared food in batches following standard recipes to ensure consistency. • Monitored inventory levels, ensuring adequate supplies by tracking and reordering food and dry goods. • Verified order accuracy and carefully packaged meals for delivery or takeout. • Supported wait staff and team members in completing various tasks to ensure smooth operations. • Enhanced customer satisfaction by promptly addressing and resolving food and service concerns.
Beechwood Hotel Group, LLCFood Server
Mar. 2017 - Jul. 2017Bartow, Florida, United States• Assisted guests by explaining menu items and suggesting appropriate alternatives for those with food allergies. • Maintained table settings by efficiently clearing dishes, replacing utensils, and refilling beverages with attention to detail. • Restocked food items and supplies, ensuring the pantry remained well-stocked during peak hours. • Upheld high standards of cleanliness and sanitation throughout the establishment. • Ensured the kitchen remained clean, organized, and free of debris and spills.
Macy'sSales Representative
Sep. 2016 - Dec. 2016Winter Haven, Florida, United States• Applied a consultative sales method to evaluate and meet client expectations. • Managed sensitive accounts, fostering strong client relationships and ensuring continued satisfaction. • Engaged with customers to understand their needs and deliver tailored, solution-driven recommendations.
GC Services-Lakeland FloridaAccount Services Representative
Feb. 2016 - Aug. 2016Lakeland, Florida, United States• Acted as an account services representative for Verizon, supporting client needs during this period. • Built strong relationships with key stakeholders, including management, local leaders, and community members, through active listening and positive engagement. • Reached out to clients with overdue accounts to arrange payment plans and explore restructuring solutions. • Identified, investigated, and resolved billing discrepancies to ensure system accuracy and up-to-date records.
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