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Work Background
FORWARD PlatformAssociate Program Manager II
Apr. 2024 - Jun. 2025United States● Assist in the coordination and execution of project plans, timelines, and deliverables
● Monitor program performance and track key metrics, identifying and resolving issues as
they arise
● Support cross functional teams in achieving program milestones and objectives
● Prepare status reports, documentation, and updates for internal stakeholders
● Help manage risks, changes, and dependencies across projects
● Collaborate with internal teams including product, engineering, finance, and operations
● Conduct data analysis and provide recommendations for process improvements
● Maintain documentation, records, and program dashboards for transparency and
reporting.
● Plan and facilitate meetings with clients to ensure program is running smoothly.
FORWARD PlatformFraud Specialist
Aug. 2022 - Apr. 2024United States● Determine fraud key indicators
● Review cases for fraud, deny cases if necessary
● Communicate effectively with Intake Specialists if additional information is needed.
● Create a cohesive way to report fraud cases to the fraud department.
● Present fraud cases during the appeal/grievance process.
● Attend team huddles to report on current fraud trends
● Currently developing a work flow document for reporting fraud
● Create report for upper management of the amount of fraud that has been detected and
denied in the rental assistance programs
● Answer questions from Intake Specialists
● Hold daily office hours for Intake Specialists to attend and ask questions
● Leave accurate and up to date case notes
● Effectively communicate with management new fraud trends.
FORWARD PlatformIntake and Eligibility Specialist
Mar. 2022 - Aug. 2022United States● Review application for completeness and accuracy
● Call, email, and text tenants and landlords for required documentation.
● Update application with information received
● Leave accurate and up to date case notes
● Provide excellent customer service to landlords and tenants
Department of Children, Youth, and FamiliesPublic Benefits Specialist 3
Oct. 2013 - Mar. 2022United States● Answer phones, provide customer service
2013-2022
● Assist clients in applying for childcare services
● Authorize care to daycare providers
● Assist clients in problem solving issues with their case
● Leave accurate and concise case notes in every case
● Statewide wellness committee member, author of quarterly wellness newsletter.
● Presented to all supervisors statewide regarding wellness
● Part of the Early Head Start Partnership Pilot team to process these cases
● Led all staff meetings and able to keep on track with the time allotted for the meeting.
● Backup team member for the Provider Team to answer calls while they are in meetings.
● Member of the WCAP User Group workgroup to address requests by staff to upgrade systems.
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