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Work Background
Elevated Events ChicagoCustomer Relations Manager
Jan. 2020• Trained and coordinate event staff to ensure smooth and flawless weddings and events. Work collaboratively with various teams (sales, marketing, catering, etc.) to meet client expectations and ensure efficient event operations.
• Increased the percentage of booked weddings by enhancing my understanding of client needs.
• Design and schedule social media campaigns, leveraging analytics to boost engagement and attract potential clients to book wedding packages and services.
• Actively address and resolve client concerns, ensuring complete satisfaction and trust.
• Identify workflow inefficiencies and implement changes to improve the planning and execution process, including reorganizing day-of event summaries, reducing errors, and saving preparation time.
• Maintain excellent relationships with clients, from initial consultation to post-event follow-up, resulting in glowing reviews.
Midwest Event SolutionsDance Competition Manager
Jan. 2020 - May. 2022• Hired, coordinated, and trained staff to successfully produce and host first annual two day competitive event, with 100+ attendees
• Produced and continuously update website content from company start to present
• Write and distribute monthly newsletters on time for 11 consecutive months
• Create and post social media ads and posts based on analytics to increase registered participants
Academy Of Ballet WaucondaDance Teacher
Jun. 2019 - May. 2022Wauconda, Illinois, United States• Manage social media to increase local engagement
• Built and maintain relationships with customers to improve retention
• Implemented individualized lesson plans to increase technique level of dancers
• Organized collaborative tools to share costume, song, and lesson details to increase efficiency
Beyond Center Stage Performing Arts AcademyCo-Owner
Jun. 2014 - Jun. 2019Elmhurst, Illinois, United States• After teaching for 1.5 years, negotiated business contract and secured loan to purchase business
• Rebranded company to maintain customers and attract new customers that align with mission
• Managed and supported staff of 15
• Introduced and managed social media to increase new attention and excitement in existing customers
• Used analytics and research to target social media ads towards competitive dancers (most profitable piece of business)
• Built and grew trusting relationships with 250+ customers over five years
• Forecasted student retention and growth to develop budget and studio schedule
• Reduced exposure to bad debt and increased cash flow by designing a system to track collections
• Produced and hosted most attended end of year performances in company history (three consecutive years, 400 audience members, five shows per year)
• Envisioned and executed formal gala to celebrate performances and foster relationships between customers and staff
• Established Senior recognition program which increased retention of high school students
• Successfully negotiated sale of business for profit
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