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Work Background
L'OréalCustomer Care & Country Coordinator
Jun. 2023Vichy, Auvergne-Rhône-Alpes, FranceManaging the relationship with several L'Oréal Group subsidiaries Ensure the execution of each stage of the order cycle, including : - Receiving orders and preparing them, taking into account customer priorities - setting up weekly and monthly schedules in collaboration with other departments - invoicing and issuing transport and customs documents
AC CarsDigital Marketing Specialist
Jun. 2022 - Mar. 2023Lugano, Ticino, SwitzerlandDevelopment and implementation of the online marketing strategy - Increase qualified traffic on the website by creating new sales tunnels. - Management of social network accounts and development of the Facebook page - Management of Facebook Ads and Google Ads marketing campaigns
QRP InternationalSales & Customer Relation Specialist
Mar. 2021 - Mar. 2022Como, Lombardy, Italy• Increasing customer engagement through marketplace content management Sales • Managing a customer portfolio; B2B and B2C clients daily through 160+ courses In less than one year I made a turnover of 250 000 euros • Managing customer retention through +100 customer reviews using listening and coaching techniques
ACTIV DÉVELOPPEMENTMarketing & Sales Manager
Sep. 2020 - Dec. 2020Vichy, Auvergne-Rhône-Alpes, France• Leading a team 4 members team through high use of soft skills (delegating, listening, smart objectives) • My team ranked at the 2nd position in less than 4 months on the French territory • Being an active player of the new agency creation, I met all the objectives in 4 months (new team creation, train team on sales techniques and install the core value of the company in the daily communication through team members) • Analyze business performance results by KPIs and set up actions to support sales
FreelanceMarketing Freelancer
Feb. 2020 - Feb. 2021Remote• Marketing Content writer; copywriting 7+ SEO friendly articles per week for blogs and social media platforms • Translating content for local SEO optimization (keywords presence and redundancy) • Market research & benchmark; creation of 10+ persona selection for new market studies
Sykes Enterprises, IncorporatedCustomer Relationship Team Manager
Feb. 2018 - Nov. 2018Cluj Napoca, Romania• Supervising a customer support service hotline team (15 agents) by scheduling the staff according to the resources needed to handle the workflow (requests from social media and websites, inbound calls, processes training etc.) • Qualitative and quantitative analysis to provide performance reports by country (France, Switzerland, and Belgium) • Manage stakeholders expectations through a set of KPIs: response time, first call resolution, customer satisfaction, average resolution time, number of emails handled
Boozy SRLFounder and Marketing Manager
Feb. 2017 - Feb. 2020Cluj Napoca, Romania• Creation/implementation of the offline and online Marketing Strategy including Social media ads campaigns, online promotion and sales and lead them • Creation the e-commerce platform « boozydelivery.ro » built on a CMS platform • Optimization of the User Interface (UI) & User Experience (UX) to improve the conversion rate and analysing the sales data to increase the average basket by 60% in 2 years • Creation of marketing content for digital and print supports: brochures, flyers, banners, catalogue of products, video presentation, newsletters • Partnerships with local players to generate new leads • Operational Management (+100 deliveries/month) • Participation in local business events (speeches and presentations) and national business events (Rank 2 - Innovation Prize 2017 - French Chamber of Commerce Romania) • Event management for a private function for +200 attendees
MichelinMarketing and Communication officer
Sep. 2012 - Aug. 2014Clermont-Ferrand, France• Carried out web-marketing research & benchmark for the online shops of the group, analyze competitors qualitatively in order to propose new ideas and new strategies • Creating a new intranet tool for worldwide communication teams and coordinating the integration by the developers • Assisting internal clients across departments with the content creation for merchandising and advertising • Define seasonal merchandising calendar for the show-rooms rotations of the official store
Service Départemental d'Incendie et de Secours de l'AllierVolunteer firefighter
Jul. 2010 - Jan. 2016Centre de Secours Principal de Vichy
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