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Network Power<100 people
Roles
💸100%
Marketing
🗿100%
HR
💰50%
Investor & VC
Geos
🇺🇸50%
United States
Work Background
ACEProduct Specialist
Jan. 2025Manchester, England, United Kingdom
ACEProduct Development & Research Executive
Jun. 2024 - Jan. 2025Manchester Area, United KingdomIn my role as a Product Development and Research Executive, I lead in-depth partner and product research to drive innovation and strategic development. I oversee the end-to-end design and development of the ACE app, acting as the technical point of contact for the IT team. My responsibilities include drafting comprehensive concept papers and Business Requirements Documents (BRDs) for both tech teams and stakeholders, ensuring clear communication and alignment on project objectives. I also create detailed mind maps for future projects and pricing strategies. I manage the product review process, incorporating stakeholder feedback into both design and development phases, and ensure thorough testing to adhere to design specifications and market standards. Additionally, I facilitate cross-functional collaboration between IT, design, marketing, compliance, operations, service, and processing teams, ensuring alignment with directives from the ACE HODFS
ACEProduct Research & Trainer Excutive
Jan. 2024 - Jun. 2024Manchester Area, United KingdomAs a Product Research & Trainer Executive, I am instrumental in the lifecycle of the ACE Union app, from conceptualization to launch and beyond. My role encompasses market research, product design and development, testing and refinement, and training programs for internal teams. Key Responsibilities: -Product Innovation:Lead the ideation and development of new features for the ACE Union app, ensuring our offerings remain at the cutting edge of fintech. - Market Research: Conduct in-depth market analysis to identify trends and user needs, translating insights into actionable product enhancements. - Feature Development:Oversee the design and implementation of key app features, such as cross-border payments, payment scheduler, bill payment, QR code recipient addition, and airtime top-up. - Quality Assurance: Spearhead testing phases to identify and correct issues, guaranteeing a seamless user experience. - Training & Development:Develop and deliver comprehensive training programs to internal teams, enhancing product knowledge and ensuring consistent, high-quality service delivery. Achievements: - Successfully led the development and launch of the ACE Union app, introducing innovative features that address a wide range of financial needs. - Improved product functionality based on user feedback, significantly enhancing customer satisfaction and engagement. - Cultivated a knowledgeable and efficient internal team capable of supporting ACE Union’s growth and service standards. Skills & Expertise: - Expertise in fintech product development and management - Strong analytical skills with a focus on market research and user experience - Proficient in project management and cross-functional collaboration - Effective communicator and trainer with a talent for empowering teams
ACE UNIONProduct Research Officer
Jul. 2023 - Dec. 2023Manchester Area, United KingdomAs an individual involved in the field of Product Research, my primary responsibility is to drive innovation and devise revolutionary solutions. I find immense satisfaction in exploring fresh concepts, recognizing market patterns, and conducting comprehensive investigations to create products that not only meet customer demands but also surpass their expectations. With an acute attention to detail and an unwavering enthusiasm for technological progress, I collaborate closely with diverse teams to conceive and design products that possess both functionality and visual appeal. I continually evaluate market data, consumer feedback, and competitor offerings to ensure our products remain at the forefront. By utilizing my proficiency in product development methodologies and staying well-informed about industry advancements, my ultimate goal is to introduce distinctive and valuable products that have a positive impact in the marketplace.
ACE Money TransferCX Officer
Feb. 2023 - Jul. 2023Manchester Area, United KingdomAs a Customer Services Officer, I am dedicated to providing top-notch customer service for clients who have queries and issues related to remittances transactions. My role involves responding to customer inquiries in a timely and professional manner, and working to resolve any issues they may face. I take pride in being able to provide unique and personalized solutions to each customer, as I understand that every individual has unique needs and concerns. I am well-versed in the remittances industry, and I use my expertise to provide accurate and reliable information to our clients. I am committed to going above and beyond to ensure that our customers feel heard and valued, and that their transactions are processed smoothly and efficiently. My work in customer service plays a vital role in fostering customer loyalty and building trust in our brand.
ACEResearch Officer
Oct. 2022 - Feb. 2023Manchester Area, United KingdomAs a Research Officer in ACE Union for the UK market, I was responsible for identifying and developing innovative solutions that aligned with our company's goals. My role involved conducting market analysis to understand the current trends and customer demands, which helped me to identify potential partners who could help us expand our reach and bring new solutions to market. I was also responsible for conducting a comprehensive competitors analysis to stay ahead of the game. In addition to this, I was involved in designing the user interface and user experience for our products to ensure that they were user-friendly, visually appealing, and provided a seamless experience for our customers. My work as a R&D Officer played a crucial role in driving the growth of the company and helped us stay ahead of the curve in the competitive UK market.
ACE Money TransferEpayments officer
Jan. 2022 - Oct. 2022Manchester Area, United KingdomActing as a company's ambassador while serving customers across Europe, the UK, Canada, Australia in any of their issues, queries, or technical issues (be it their billing, payments, top-ups, transfers, chargebacks, disputes, referrals, accounts, products) related to Ace Money Transfer. Managing/escalating customer issues using different channels and maintaining excellent communication via Chat/Call & Email. Reaching back to customers for quality assurance & customer satisfaction.
Al-HurarahChief Executive Officer
May. 2021 - Jan. 2022Punjab, PakistanTo start my own startup in which I studied the local market and explored the options that are suitable for that area. Helping with the business model customized to deal with the pros & cons be that may market fluctuations competitor analysis marketing strategies.
Nucleus MarketingReal Estate Advisor
Mar. 2021 - May. 2021
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