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Work Background
upGradProgram Manager
Dec. 2021Mumbai, Maharashtra, India
WhiteHat JrTeam Lead - Teacher Recruitment and Training
Jun. 2020 - Nov. 2021Mumbai, Maharashtra, IndiaManaging a Team of 20 members.
Analytics - Setting up Team reports, Funnel reports, Escalations Issues, Team Performance, Funnel Targets.
Team Training, Escalation Management System, Setting up MIS, Improvement Parameters
Setting up the B2B funnel for Teacher Recruitment, and handling the overall funnel
Legistify.comHead of Operations
Dec. 2018 - Jun. 2020Noida Area, IndiaResponsible for the Vertical - B2C
Defining Roles and Processes across all the Stakeholders in the Vertical
Setting up MIS for better insights on the business progress
Team Management of members across sales, operations and finance.
Managing the backend finances for the Company across all their Verticals on fronts of Sales & Expense book, order management etc.
Defining Operations Processes on various fronts such as Order Handling, Customer Interactions, Vendor Management, Escalations Handling etc.
HousejoyAssociate Category Manager
Jun. 2017 - Jun. 2018Bengaluru, Karnataka, IndiaHandling Categories such as Movers and Packers, Home Security and Automation etc.
Building Operations, Supply with respect to Demand, Category Development, Business Generations.
Handling B2B accounts with account reconciliation, vendor relation etc.
Maintaining Inventory for the B2C accounts across categories and cities.
Achievements:
1. Increase in the overall GMV by the categories
2. Increase in the catalogs/service through partnering across categories.
3. Increased the number of bookings and closures.
4. Launched new categories dealing services in Puja/Pandit, Document, Healthcare, Home Tutors.
5. Streamlined Operations for the existing categories and newly launched categories.
HousejoyOperations Manager
Sep. 2016 - May. 2017Bengaluru Area, IndiaWorking on Daily Operations such as Cash Handling, Pickup/Drop on Orders, Supply Generation
Team Handling across two hubs consisting of Staff and Delivery Executives
Delivery Executive Payouts, Reimbursement and Bonus handling.
Training the staff on App Adoption, Company Policies, Issue Handling, Customer Interaction
Workings on Operational Metrics to reduce the number of Drops after booking, streamlining the operations, staff training.
Case Handling of different operations and customers issue.
Achievements:
1. Reduction in overall cancellation from 30% to 10% through staff training and OTA improvement.
2. Improvement in the Operation Metrics such Number of Jobs per SP per day, Closures percentage, number of customer issue per day.
3. Increase in the overall service rating, APP adoption by SP’s, OTA percentage etc.
Maggcom.comIntern - Research and Business Developer
Jun. 2016 - Sep. 2016IndoreManaging all the operations and maintaining the relationship with the already on-boarded and for the newly on-boarded designers
On-boarding new designers, taking care of all the process needed for them to be our associate.
Follow-up, Cold Calling etc.
Managing all the Operations Work of the orders placed on the website.
Inventory Management for both the online and the offline platform
Managing meeting with prospect designers and manufacturers.
Devising the Customer’s Operation in the most effective way.
Achievements:
1. 20+ designers onboarded.
2. 6500+ new products added to the inventory
3. Partnership with the Operation Vendors to build up the customer logistics.
IICT, Indian Institute of Chemical TechnologyIntern
Jan. 2015 - Jun. 2015Hyderabad Area, IndiaProduction of Biodiesel from Crude Palm Oil :-
Researched and setting up the method to produce Biodiesel from Crude Palm Oil (CPO)
Studying and experimenting to get the details for the Effect of Catalyst in the reaction and the production of Biodiesel
Purifying of Glycerol, which is created as a by-product in the process.
Developing the experiment to make it overall profitable for the industrial level.
Orient Cement (CK Birla Group)Trainee
May. 2013 - Jul. 2013Checking the quality and the strength of the cement over batches produce at hourly rates.
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