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Work Background
CiscoSenior Business Analyst
Jan. 2023 - Dec. 2024💻Processes compliance files, corporate policies, and administrative procedures, increasing productivity levels 💻Analyzes incoming data streams and works in conjunction with tech staff to map and validate connections 💻Supports the full implementation and adoption of feature sets and demonstrates development training mods 💻Builds cross-functional teams for the purpose of designing new improvement methods for problem-solving 💻Liaises with customers and internal teams to elicit, analyze, communicate and validate requirements for data 💻 Supports compliance with a variety of analytic objectives by developing enhanced reports & investigations 💻 Provides quality auditing, monitoring, feedback & report analysis while providing insight into the trends Key Achievement: Coordinates report strategies for Business Analysts & Engineers, boosting accuracy by 60%+
CiscoBusiness Analyst
Jan. 2017 - Dec. 2023💻Made cross-departmental executive presentations and facilitated meetings with groups of key stakeholders 💻Devised solution plans for external client concerns and handled risks that arose from server malfunctions 💻Worked with Account Management Staff and Technical Teams to introduce new data prevention techniques 💻Partners with sales organization to ensure claim approvals/denial are managed according to published SLAs 💻 Customized and tracked monthly revenue reports and expenses that resulted in direct ownership proceeds 💻 Scrubs POS & Acquisition reports to find revenue that has been allocated incorrectly & transfer accordingly 💻 Analyzes customer feedback and identifies areas for improvement in quality, service, and CX indicators Key Achievement: Reduced excess expenditures by $400K within 2 months by capturing new business insights
CiscoOperations Analyst
Jan. 2015 - Dec. 2017💻Worked closely with data SMEs, business leaders, & management teams to prioritize any information needs 💻Sorted internal metrics in databases and organized findings in Microsoft Excel spreadsheets for the owner 💻Assisted with business execution for projects, decreasing inefficiency rates by 19% 💻Digitized client information for urgent account reviews and uploaded updated information into new filings 💻Edited business development and sales reports for any errors and relayed findings to Operations Managers Key Achievement: Built a new training program for Business Managers, improving productivity levels by 34%
bioMérieuxData Coordinator
Jan. 2014 - Dec. 2015💻Collaborated with data SMEs, business leaders, and management teams to prioritize B2B sales initiatives. 💻Streamlined reporting processes through automation tools, reducing manual entry tasks from ten hours per week down to two hours while maintaining accuracy levels above 98% throughout project implementation. 💻Conducted systematic monitoring of internal KPIs related to software utilization, revealing actionable insights that improved user engagement by over 25% through targeted training sessions within two months following implementation. 💻Consolidated key operational data sets into user-friendly formats using Microsoft Excel to generate actionable insights; findings solved three major inefficiencies impacting team productivity directly leading to measurable improvements. Key Achievement: Boosted operational efficiency by 55% through innovative data tracking solutions.
Durham County GovernmentData Entry Clerk
Jan. 2013 - Dec. 2014💻Entered and processed operational data with precision in SAP, QuickBooks, and Microsoft Excel; maintained high-quality records that facilitated an overall reduction in reporting errors by 40% across financial documentation. 💻Analyzed recurring patterns in erroneous submissions with detailed documentation of corrections made weekly, achieving personal targets for error resolution at a consistent rate exceeding expectations set forth during quarterly reviews. 💻Cleaned and validated financial transaction records weekly, resulting in elimination of reconciliation issues affecting monthly audits plus saving approximately five hours per week on manual checks performed previously. Key Achievement: Improved accuracy of information handling with new entry guidelines, achieving a notable drop in errors from 10% to less than 2%, ultimately strengthening compliance with organizational policies across all reporting functions.
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