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Work Background
CFIDirector of Administration
Aug. 2021Contract Freighters, Inc., a subsidiary of Heartland Express, is a North American truckload freight carrier with 3.5K employees. Strategic Leadership and Project Management: • Guide team of 4 project managers, coordinating individual plans to achieve consensus, build strategy, and execute complex migrations, ensuring regulatory compliance and minimizing financial audit concerns. • Direct 14 departmental leads, improving alignment and delivery of organizational objectives. • Leverage expertise with project management tools to manage 4 migrations merging 3 companies under single Department of Transportation (DOT) and EIN number. Change Management and Process Optimization: • Integrated equipment and staff after MCT Logistics acquisition, streamlining policies impacting 1.2K trailers, company drivers and tractors, owner operators, and staff from 3 locations. • Migrated D&D Transport operations, leading multi-company team of stakeholders through relocation, closure of an office, onboarding of drivers and office staff, and benefit negotiations. • Led 3 key teams to integrate UPS Truckload corporate staff and operations, mapping core responsibilities to address staffing overlap, guiding benefit negotiations, and aligning policies and procedures. • Orchestrated complex system migration, implementing process improvements to automate key steps in the driver lifecycle. Stakeholder Engagement and Cross-Functional Collaboration: • Harnessed stakeholder relationships and technical expertise to establish transition schedule that minimized conflicts of interest, managed potential risks, and reduced pinch points for each department. • Facilitated collaboration between CFI and Heartland stakeholders, including respective company CFOs, to align business and operations priorities. • Engaged IT, HR, operations, and payroll to architect creative approach to implementing standardized pay and vacation policy, avoiding $1.7M in increased costs and decreasing impact on Payroll.
AAA Cooper TransportationSenior Manager
Apr. 2017 - Aug. 2021Greater Chicago AreaAAA Cooper Transportation is a $7.8M multi-regional transportation solutions provider with 4.5K employees. Client Relations and Process Improvement: • Managed integration of new Chicagoland location as part of $8M contract, merging 4 locations with 10-30 trucks, while simultaneously launching new CRM/TMS for operations and sales teams. • Developed robust KPI and data dashboard reports for client’s Director of Transportation and VP of U.S. Transportation, identifying gaps and developing strategies that improved driver management efficiencies. • Established operations for 3-year, multimillion-dollar contract with Georgia Pacific, setting up office space and equipment and collaborating with local government for permits. • Conducted quarterly business review with largest customer, presenting operational KPI compliance data to 20-30 senior executives and strategically setting agendas for future meetings.
XPO Logistics (Formerly Con-way Inc.)Project Manager
Jun. 2013 - Mar. 2017Greater Chicago AreaCon-way is a $15B global logistics organization acquired by XPO in 2015. Process Improvement and Team Development: • Developed and managed team of 25+ brokers, implementing Sales to Start Up customer onboarding program that led to increased client engagement and satisfaction. • Optimized sales processes and strategies, such as launching Microsoft Dynamics CRM, and led internal team to identify joint sales initiatives, pinpoint ideal customers, and minimize time to close. Stakeholder Relationships: • Managed on-site relationship with biggest customer, overseeing 12% increase in volume for DOT and linehaul accounts, translating to 10% increase in revenue. • Delivered acquisition transition presentations to Con-way mid and senior leadership, outlining systematic business changes, workflow phases, and cultural integration strategies during XPO acquisition.
Con-way MultimodalSales and Operations Manager (Con-way, Inc)
Apr. 2010 - Jun. 2013Portland, Oregon Area
C.H. Robinson Worldwide, Inc.Business Development Manager
Feb. 2008 - Jul. 2009Portland, Oregon Area
C.H. RobinsonCustomer Sales Representative/Account Executive
Jun. 2001 - Feb. 2008Chicago, IL
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