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Work Background
SoftProDigital Solutions Manager
Sep. 2021
SoftProProduct Owner
Jun. 2019 - Sep. 2021
SoftProBusiness Analyst
Sep. 2017 - Jun. 2019Raleigh, North Carolina
SoftProImplementation Transition Specialist
Sep. 2016 - Sep. 2017Raleigh, North Carolina-Provide customers with any and all go live support needs -Coordinate customer change requests regarding their system configuration, ancillary SoftPro products, custom document or report concerns -Conduct remote online sessions -Maintain complete and up to date status reporting to the customer and Implementation Management -Run and monitor exception reports to ensure customers are accurately using the system -Statistical analysis of reoccurring themes across customers to identify areas for departmental process improvement, as well as common themes requested from an application perspective
SoftProImplementation Specialist
Jan. 2005 - Sep. 2016Raleigh-Durham, North Carolina Area- Manage and implement all phases of software deployment for clients (1 to 300 users) including project scope, client requirements, analysis, design, implementation, testing and post deployment support. - Onsite Representative for software deployments; evaluate requirements for each customer and convey analysis to various departments for development (travel about 25%) - Develop implementation plans as well as document and communicate progress, resolve any issues, and satisfy all customer needs. - Develop deployment timelines. - Manage multiple projects simultaneously - Maintain communication and ensure completion of the implementation process - Supervise onsite implementation phases including: power user training and business process analysis - Customer support on installing insurance rates and trouble shoot problems with client installations such as: balancing HUD's, minor reconciliation, entering title insurance information and other real estate closing procedures
The Jim Allen GroupClosing Coordinator
Jul. 2001 - Jan. 2004Raleigh-Durham, North Carolina Area- Supervised closing transactions involving multiple associates, vendors and customers while reducing urgency and satisfying deadlines - Managed and successfully closed 300+ transactions per year through complete closing cycle. - Organized and managed database of 1,700+ clients - Communicated, negotiated, and formed productive working relationships with various vendors associated with closings. - Processed listing and closing contracts for agents - Negotiated repairs between closing parties and hired/followed up with contractors to verify work completion - Assisted 7 agents with closing transactions - Executed contracts for sellers and buyers
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