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VerstelaEnterprise Accounts Manager
Jul. 2019 - Aug. 2025United States, EverettProven leader with a strong track record in key account management and team leadership, driving consistent revenue growth and operational excellence. Successfully led a team of specialists, delivering a 30% annual increase in new revenue through strategic contract acquisition and client relationship management. Ensured full compliance with SLAs while supporting the success of both internal field teams and external customers, making me a reliable driver of performance, customer satisfaction, and business growth.
GapBranch Manager
Oct. 2008 - Jun. 2019United States, San Diego
As the Branch Manager of a high-volume Gap location, I led daily operations for a team of over 70 employees, including three direct reports. I consistently drove top performance in key areas such as credit card sales, visual merchandising, and operational efficiency, establishing the store as a top performer within the region. My strategic oversight ensured consistent profitability while maintaining a strong focus on customer experience and team development.
In addition to in-store responsibilities, I played a pivotal role in supporting the broader market by anchoring payroll hours; optimizing labor allocation to ensure productivity and profitability across multiple locations. I worked cross-functionally with corporate and regional partners to execute brand directives, maintain visual standards, and implement process improvements that elevated both team engagement and store performance.
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