Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
PROSSenior Consultant
Apr. 2024Key Responsibilities
- Lead price optimization and revenue management projects for high-value clients, utilizing advanced analytics and data-driven insights to enable customer success and improve financial outcomes. - Collaborate with clients to understand their unique business challenges, providing tailored solutions that align with their long-term strategic goals and enhance the overall customer experience. - Apply SQL scripting expertise and in-depth knowledge to optimize customer-facing applications, achieving significant improvements in sales effectiveness and operational efficiency.
PuzzelBusiness System Manager
Jul. 2023
PuzzelBusiness Systems and Processes Manager
Jun. 2023 - Dec. 2023Key Responsibilities
- Leverage deep technical expertise to manage the IT systems landscape, addressing dependencies and supporting key architectural decisions. - Oversee and develop a range of business applications across critical domains, including operations, billing, finance, revenue operations, HR, service management, and contract lifecycle management. - Lead the IT support team, coordinate system planning activities, and act as a technology advocate to align cross-functional teams. - Standardize delivery processes, maintain a clear business systems roadmap, evaluate application performance, and ensure compliance with security standards. Key Achievements
- Led re-architecture of a complex IT system landscape across operations, billing, and revenue management, achieving seamless integration of applications. Enabled real-time data access and analytics to empower management in data-driven decision-making, significantly improving operational efficiency and setting the foundation for sustained business growth.
AccentureManagement Consultant | Solutions Architect
Oct. 2021 - May. 2023BulgariaKey Responsibilities
- Partner with customers and internal/external resources to design scalable, flexible, and resilient architectures that align with business objectives and promote new service adoption. - Anticipate digital transformation needs and collaborate with key stakeholders to proactively address customer challenges. - Lead the technical aspects of the customer journey, delivering demonstrations, managing proof of concepts, and upholding the highest organizational standards. - Work with sales to drive revenue growth, acting as a trusted advocate to help customers understand best practices for platform integration. Key Achievements
- Led the implementation of a Business Spend Management platform for a global transportation and logistics client, focusing on procurement optimization. Streamlined procurement processes, automated supplier and contract lifecycle management, reducing procurement cycle times by 26% and supplier costs by 15%. This resulted in €3M in annual savings and enhanced compliance with procurement policies.
Veolia EnergyInformation Systems & Technology Manager
Jul. 2019 - Oct. 2021BulgariaKey Responsibilities
- Led innovations, implementation, and maintenance of information systems, ensuring security and quality in partnership with the Country CIO and aligning the local IS&T strategy with corporate standards. - Manage local infrastructure projects supporting the digital transformation plan in line with corporate strategy. - Oversee the local IS&T budget, continuously evaluating and adjusting to optimize costs and achieve savings. Key Achievements
- Successfully implemented an ERP system for Veolia’s energy business line in Bulgaria, optimizing finance, procurement, and inventory management. This integration reduced operational costs by 18% and improved cash flow by 12% through enhanced inventory control and process automation, resulting in annual savings exceeding €420K and demonstrating substantial financial impact.
Tungsten NetworkTeam Lead, Technical Consultants; Buyer Implementation
Aug. 2018 - Feb. 2019Sofia, Sofia City Province, BulgariaKey Responsibilities
- Leads implementation processes that align with broader business goals, ensuring they create opportunities for the company. - Manages a team of technical consultants, setting clear goals and expectations to foster a culture of accountability. - Develops and delivers training programs to enhance department knowledge and elevate performance standards. - Allocates resources effectively to balance workloads, providing regular summaries and insights to senior management. - Serves as the primary escalation point within the team, facilitating timely issue resolution and promoting customer-focused communication. Key Achievements
- Directed the design of a solution to meet Italy’s government mandate for e-invoicing, a critical project impacting 90% of Tungsten’s customers and prospects. Delivered a purpose-fit solution under tight deadlines, supporting pre-sales and securing £1.5M in additional revenue.
Tungsten NetworkSenior Technical Consultant; Buyer Implementation
Oct. 2015 - Jul. 2018London, United KingdomKey Responsibilities
- Develops strategic plans for project success, conducting in-depth analysis of existing solutions and processes to enhance implementation strategies and guides. - Designs scalable frameworks to facilitate the transition of indirect customers to direct system integration, overseeing the roadmap for seamless migrations. - Launches an external training program within the team implementation area, offering globally recognized, accredited certifications. - Serves as the technical lead for the 'Buyer Implementation Process Improvement Programme' enhancing cross-functional practices and streamlining processes across business units. Key Achievements
- Successfully delivered a major market integration (France) within a challenging three-month timeline. Managed complex technical architecture and multi-disciplinary, multi-lingual teams, enabling the enrollment of over 1,000 suppliers and achieving a 50% e-invoice conversion rate within six months. This generated customer savings of over €100K in the first quarter. - Executed a structured, roadmap-driven global migration project to a cloud-based ERP (SAP S/4HANA) for a pharmaceutical client, setting a benchmark for future cloud migration projects.
Tungsten NetworkTechnical Services Consultant; Global Technical Services
Apr. 2012 - Sep. 2015London, United KingdomKey Responsibilities
- Serve as a Presales Technical Consultant, contributing to top-tier solution design through scoping, RFP responses, bid documentation, and presales meetings to drive new business acquisition. - Act as Solution Architect, overseeing resources and processes to align with company business goals and ensure return on investment. - Manage project risk profiles, guiding change requests to secure successful solution delivery. - Conduct research and compile data to create customer-facing documentation that adheres to compliance standards and company best practices. Key Achievements
- Optimized the paperless process, achieving an average e-invoice conversion rate of up to 70% within six months. - Increased straight-through processing to 98% for a major insurance company's transaction volume in the first quarter after project delivery. - Reduced e-invoice '2-way match' failure rate from 27% to 2% within two months of deployment for an enterprise organization.
CivicaTechnical Project Manager
Jan. 2011 - May. 2012Bristol, United KingdomKey Responsibilities
- Define project scope and resource requirements to meet timelines and budget constraints. - Create and manage a comprehensive project documentation library tailored to the complexity and scale of each project. Key Achievements - Successfully delivered a large-scale, customized project for a major public sector organization in Trinidad & Tobago. - Exceeded departmental monthly target by achieving a 60% increase in chargeable days, surpassing the goal of 10 days.
CivicaTechnical Implementation Consultant
Jun. 2007 - Dec. 2010Bristol, United KingdomKey Responsibilities
- Conduct requirements gathering and elicitation to ensure solutions align with the needs of UK-based clients. - Design and configure solutions according to implementation guidelines to meet specific business requirements. - Define and analyze data conversion needs, developing ad-hoc reports as necessary. - Provide customer training and support solution testing through deployment, ensuring a smooth transition to business-as-usual operations.
Intch is a Professional Networking App for the Future of WorkSee more people like Millie on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1131093 people
20
Production manager @ Shoeby
30
Product manager @ Inhouse Ltd
20
Senior Client Manager @ RGP Consulting
137730 people
20
Production manager @ Shoeby
22
Customer Success Manager @ Telefonicatech.co.uk
41
Product Manager @ PayRetailers