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Work Background
Wipro LimitedBilling Specialist
Sep. 2019 - Aug. 2023Bucureşti, Bucureşti, RomâniaPart of the EMEA Invoicing team in Order Management. Key link in communication with the customers, coordinating E2E activities from the owned portfolio of 150 contracts. Performing on a daily basis front office activities such as invoicing, fleet maintenance, maintaining an enhanced TCE through proactive communication and handling a high level of data quality. Representing the interface between different departments, independent analysis, and decision-making skills. Excellent literacy in SAP, device monitoring streams, databases, and share-points. Logical approach to invoice disputes, gathering facts, taking corrective action, escalating the problem at the appropriate stage, ability to work on own initiative to follow up and resolve service requests raised by customers.
MajorelCustomer Support Specialist
Aug. 2017 - May. 2019RomaniaHandling native language customer contacts, including responding to incoming phone calls and written correspondence. Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner. Meeting standards in volume, quality, performance & attendance. Understanding and resolving the customer request, or creating & arranging action plans to lead to a resolution. Liaising where necessary with business partners - i.e. Dealers, Field Managers, and internal departments to develop service request resolutions & action plans. Dealing with customers in demanding situations, learning quickly in a changing environment, initiating and making decisions.
HP.incCustomer Support Representative
Apr. 2014 - Nov. 2017Bucharest, RomaniaServing as a single point of contact for Direct customers. Answering customers’ requests regarding open orders and claims. Checking that the orders contain the mandatory information and is adequately filled and accurate. Using internal tools like SAP, End2END, etc, to keep customers informed and take action if necessary. Collaborating with other HP entities to ensure claims are resolved appropriately. Participating in weekly calls and meetings with customers and order management team to proactively manage the accounts.
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