GIBSONTechnical Operations Manager
Oct. 2012 - Apr. 2022Los Angeles, CAAs Technical Operations I upgraded the company’s technical infrastructure, resulting in increased revenue of 40% while eliminating manual processes to maximize efficiency. Managed web hosting and network solutions. Converted local network to cloud based infrastructure. Built and maintained the company's website using WordPress, including an ecommerce platform using both WooCommerce and Shopify.
Led all IT provisioning and troubleshooting, acting as first point of contact for all IT needs. Created user training modules for internal tech stack while building a robust library of IT SOPs
Developed and managed a custom web-based inventory management system. As Client Relations Manager, I oversaw the high-end furniture showroom, art gallery and design projects. Executed SEO strategy and community engagement goals, resulted in 3x increase in site visits while optimizing digital presence and brand consistency across technical platforms. Acted as the first point of contact for clients and was able to build a long-term client base through genuine, individualized communication and a keen anticipation of client’s needs. Managed wholesale partnerships while dictating sales strategy for production companies and designers.
Created and executed media campaigns (social & email) through photography and graphic design. As Designer, I supported residential and commercial interior design projects in numerous capacities.
Computer aided drafting and rendering for the firm's interior, architectural, and custom furniture projects. Acted as Project Manager on design projects, including: proposals, PO’s, invoicing. ensuring timelines were met, and acting as a liaison between clients, construction teams and vendors.
