DigiCon Telecommunication LtdChief Operating Officer
Aug. 2019Bangladesh, DhakaAs COO of a leading nationwide ISP, I’ve had the privilege of steering operations across our FTTH broadband services, International Internet Gateway (IIG), International Voice Gateway, and Internet Exchange (IX) infrastructure. Under my leadership, we’ve achieved exponential growth in both reach and revenue—expanding our service footprint while consistently elevating operational efficiency and customer experience. I’ve built and scaled a high-performing cross-functional team of 300+ professionals, overseeing everything from core network expansion to service delivery, field ops, and customer support. With a hands-on approach to both technology and operations, I bridge the gap between strategic vision and flawless execution—delivering growth, resilience, and innovation across the board. Key milestones include: • Rapid nationwide FTTH rollout with high customer retention • Scaling our IIG and Voice Gateway capacity to meet surging demand • Establishing one of the most reliable IX infrastructures in the region • Building a strong, agile team culture focused on outcomes and accountability I thrive on solving complex operational challenges, driving digital transformation, and building systems that scale. Key responsibilities include:
Develop and implement operational strategies.
Analyze performance metrics.
Develop and manage Budget.
Ensure quality of service.
Manage network infrastructure.
Control operational costs.
Develop and manage partnerships.
Ensure regulatory compliance.
Lead and manage staff.
Maintain relationships with stakeholders.