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Work Background
AscensionPatient Care Technician - Oncology and Hospice Care
Jun. 2025Austin, Texas Metropolitan AreaProviding hands-on, compassionate care to support patients and clinical teams in a fast-paced hospital setting. Highlights: • Assist patients with daily living activities (ADLs)
• Take and document vital signs
• Support nurses and doctors during procedures
• Respond quickly to patient needs
• Maintain a clean, safe, and comfortable environment
• Focused on patient-centered, high-quality care
• Strong team player with excellent communication skills
• Receiving certifications in: BLS, CPR, etc.
Austin Community CollegePre-Nursing Student
May. 2024Austin, Texas Metropolitan Area
BazaarvoiceAccount Director
Jul. 2023 - Jun. 2024Austin, Texas, United States
Self-employedSmall Business Consultant
Jun. 2023 - Jun. 2024Helping local small businesses get started by assisting with website roll-out and design, bookkeeping, sales, strategy, and other operational work.
Black Swan YogaYoga Instructor
Jun. 2023 - Jun. 2024
PlanhatEnterprise Customer Success Consultant
Dec. 2022 - Jun. 2023Austin, Texas, United StatesPlanhat is a customer platform built to give insights, manage workflow, and drive customer experience to ultimately make the customer everyone's business and make Customer Success simple. Our software is used by customers around the world to manage renewals, reduce churn, assist with onboarding and implementation, and boost expansion all in one place - helping hundreds of companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value, and along with this, make Custom Success and Experience teams processes easier and consolidated.
Customer Success CollectiveMember
Feb. 2022 - Jun. 2025Austin, Texas, United StatesThe Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth. Join our Slack community and never miss out again!
AlertMediaEnterprise Director - New Business and Account Management
Jan. 2022 - Dec. 2022Austin, Texas, United States● Achieved 122% of annual plan within 5 months, becoming top-selling representative by month 9, securing average six figure deals. ● Executed consultative new business sales to Fortune 500 clients. ● Managed entire sales cycle - prospecting, outreach, meetings with C-suite executives and whole teams, live demos, legal, & finalizing agreements. ● Continued to manage closed accounts by providing ongoing client account management support on a day-to-day basis - secured 87% client retention rate. ● Drove adoption of products through consultative meetings to ensure strategic & valuable engagement, while also identifying expansion opportunities. ● Managed team of 5 IC Business Development Representatives , providing them training on cold calls, prospecting, and value selling. ● Utilized MEDDPICC, Command of the Sale, and Salesforce.
MeltwaterSenior Renewal & Expansion Account Executive - Large & Strategic Accounts
Jul. 2020 - Jan. 2022Austin, Texas, United States● Managed team of new Account Executives in the Central-West territory by providing training on account management, cold calling, & prospecting. ● Achieved top 10 seller status, reaching 125% of annual quota in a hybrid role focusing on renewals, new business sales, expansion, and retention. ● Sold into enterprise accounts across various sectors, including B2B, tech, healthcare, government, education, and consumer goods. ● Managed growth, implementation, and renewal of current client accounts and handled full sales cycle. ● Generated over $8 million in sales (new business, expansion, & renewal) in entire Meltwater career. ● Demonstrated consistent record of meeting quotas, with no missed quotas on record.
MeltwaterSenior Renewal & Expansion Account Executive - Large & Strategic Accounts
Aug. 2019 - Jul. 2020Austin, Texas Area● Expanded the portfolio of 20 Enterprise Account Managers through collaborative work of upselling, renewal, and cross-selling efforts. ● Ranked 7th globally for quota attainment among growth and renewal Account Executives in 2020, achieved 120% of annual quota. ● Developed consultative account plans with clients and Account Managers to ensure consistent and high renewal rates, product adoption, & growth.
MeltwaterSenior Growth Executive
Jan. 2019 - Jul. 2019Austin, Texas Area● Achieved 150% of personal annual quota, earning recognition as a Top 10 Global Performer for fourth consecutive year. ● Worked closed with C-suite points of contact to understand client needs and create valuable and long lasting client partnerships. ● Developed consultative sales training program for new Growth Executives and BDRs due to consistent performance.
MeltwaterGrowth Executive
Oct. 2017 - Jul. 2019Austin, Texas Area● Grew the mid-market client portfolio through new business development, cross-sells, upsells, and client retention. ● Consistently ranked Top 10 Global Performer for three consecutive years, achieved 183% of annual quota. ● Exceeded $4 million in career sales and retention at this point in career, outperforming peers by over $250,000. ● Recruited, ,onboarded, trained, and managed a team of BDRs to work towards monthly quotas - team consistently never missed a monthly quota.
MeltwaterClient Success Manager
Apr. 2016 - Oct. 2017Austin, Texas Area● Recognized as global top performer, awarded “Golden Key” and named Top 10 Global Performer. Managed a portfolio of over 150 clients, increasing portfolio value by 23% and generating over $1.5 million in business through renewals & growth. ● Led a high-performing client success team, consistently ranked top 5 teams globally in client retention and growth results. ● Conducted Quarterly Business Reviews and Annual Business Reviews with clients to ensure healthy accounts, renewal readiness, & expansion opportunities. ● Managed own and team’s forecast based on account health, renewal, & growth opportunities.
MeltwaterClient Success Account Rep
Mar. 2015 - Apr. 2016● Managed portfolio of clients worth $1 million, achieved an 88% client retention rate compared to company average of 72%. ● Recognized as a Top 10 Global Performer in 2016 based on exceptional client retention and annual growth results (+15%). ● Successfully managed the full B2B SaaS process, including onboarding, renewals, forecasting, contracts, training, & account management support.
KVUE-TV, ABCAccount Manager
May. 2014 - Mar. 2015Austin, Texas Area● Supported 10 Account Executives and 3 Sales Managers with media sales, client communication and business proposals which saved them an average of 10-15 hours of account management work per week.
● Recorded client media purchases, created media placement schedules, and monitored project statuses in Wide Orbit Traffic and Wide Orbit Media Sales.
● Innovated simplified client presentations to illustrate sales information to clients, presentations were adopted among all office sales teams.
The Price GroupAccount Executive Intern
Jan. 2014 - May. 2014Lubbock, Texas Area● Assist with primary and secondary market research, on-site advertising shoots, and client-firm communication
● Perform office and administrative duties
● Operate and write company blog with fellow interns
● Help all branches of firm, including creative, media, and account services, with client projects
Texas Tech UniversityInformation Technology Support Specialist
Feb. 2013 - May. 2014Lubbock, Texas Area● Maintain competitive GPA while working 14-20 hours a week
● Aid undergraduate students, graduate students, faculty and staff of the college when technological issues occur ● Update software/hardware on college Mac and PC computers
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