FAIRWAY AUTOMOTIVE REPAIR INC.Operations Manager
Apr. 2012 - Mar. 2024➤ Managing day-to-day operations including customer service, quality control, and estimates while maintaining contracts. ➤ Increasing annual gross sales from 91k in 2012 to 534k in 2020, achieving an average sales growth of 54% year over year. ➤ Handling service writing, outside fleet management, and accounting functions including accounts payable and receivable. ➤ Establishing and managing a well-organized, effectively functioning and congenial automotive repair establishment. ➤ Utilizing and supervising an up-to-date, precise inventory control system including training staff on proper system use. ➤ Successfully training staff in all aspects of their job expectations to ensure productivity and job satisfaction. ➤ Adequately planning so the requirements or goals of the service department and customer satisfaction are achieved. ➤ Examining and reviewing stock orders to enable a swift moving, balanced inventory of parts and accessories for repairs. ➤ Devising and implementing standard procedures/measures for service delivery while keeping the shop clean and efficient. ➤ Developing appropriate monthly or annual goals and strategies to meet budgeted expense and revenue targets. ➤ Establishing promotional and social media campaigns as well as organizing and carrying out various marketing activities. ➤ Maintaining all shop software, updates, and tools as well as handled lien sales, schedules, inventory, and parts ordering. ➤ Ensuring a clean and safe environment for customers and conduct as well as oversaw licensing and end of day reports.