Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
greyrankCustomer Service Manager
Jul. 2025Lahore, Punjab, Pakistan
MedicsOncallSelf Employed
Dec. 2021Lahore, Punjab, PakistanManage front-line customer service operations for medical practices, ensuring a seamless experience for patients from first contact through follow-up Coordinate appointment scheduling, confirmations, and rescheduling to minimize wait times and improve patient satisfaction Respond to patient inquiries, complaints, and service-related issues with professionalism and empathy Maintain patient confidentiality and handle sensitive information in compliance with privacy regulations (e.g., HIPAA or local equivalents) Act as the communication bridge between patients, healthcare providers, and administrative staff to ensure smooth care delivery Provide training and oversight to administrative assistants and receptionists to uphold service quality standards Support medical billing operations by assisting patients with insurance questions, co-pays, and invoicing follow-ups Manage electronic records and documentation through EMR systems to ensure accurate, timely updates and information tracking Resolve service-related issues quickly to prevent disruptions to patient care and practice flow Implement process improvements to increase efficiency, reduce patient complaints, and enhance the overall experience Coordinate with vendors, manage office supply inventories, and support operational logistics Provide ongoing customer service insights to practice management to help shape better service delivery strategies
Intch is a Professional Networking App for the Future of WorkSee more people like Faizan on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1792444 people
26
Owner @ G sakhi Minerals Pakistan
21
Unit Head HR Off boardings and Services @ Faysal Bank
21
UX Designer & Researcher
523376 people
26
Owner @ G sakhi Minerals Pakistan
15
Inventory and Best Practices Lead @ PepsiCo - Frito Lay
28
International Liaison @ V-GRO Seed corporation