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Work Background
Memorial Hermann Health SystemPatient Access Representative
Dec. 2023Pearland, Texas, United States
Eating Recovery CenterCare Coordinator
Dec. 2022Completes research assessments (TPA) and Patient Engagement Surveys (PES) with patients and family members throughout services. Work with Physicians and Clinical teams in various capacities such as scheduling rounds, patient appointments, and D2Ds. Assist in admitting patients by communicating with patients and family prior to admission, completing and reviewing admission forms with them during the admission, including obtaining ROI.s Coordinate with outpatient providers by sending OP Provider Welcome Letter at admission and adding and updating contacts. Updating the electronic medical record with patient movements, transfers and discharges, and involuntary status. Identify referrals for varying levels of care/treatment and coordinate with the treatment team & providers to secure these services for patients. Work with treatment team members to facilitate FMLA/disability paperwork, obtaining work and school absence letters, etc.
Eating Recovery CenterAdministrative Assistant II
Mar. 2022 - May. 2023Houston, Texas, United States
Volunteers of America Los AngelesProgram Coordinator I
Dec. 2019 - Sep. 2021Greater Los Angeles Area• Attain or surpass grant goals, leading Program Team operations as a subject matter expert • Ensure seamless service delivery, providing information to the Director pertinent to progress in reaching goals • Oversee daily functions of program service providers including intake, service planning and service delivery • Engage in weekly case conferencing and monthly case files auditing to keep participant records detailed and accurate • Maintain program compliance with VOALA policies; document all program procedures • Partner with the Director to set forth policies, best practices and documentation methods that allow for sound intensive case management; train and coach staff in service delivery best practices • Spearhead outreach and collaboration with community partners and relevant stakeholders • Lead programming as a supervisor and mentor to staff; manage budgets, project timelines and anticipated outcomes • Coordinate workflows for supervisees and programs; also play a key role in organizing resources • Precisely track client service records in both hard copy and electronic format • Report to the Director on the progress of project timelines • Liaise with service providers to link programs with community and supportive services • Track compliance with funder and regulatory requirements • Lead the Case Management Team’s development via training, structured supervision and learning collaboration • Discover process improvements that lend to program goal achievement
Volunteers of America Los AngelesAdministrative Assistant II
Dec. 2016 - Dec. 2019• Worked in liaison with the Senior Program Manager to set forth policies and procedures • Created forms that outline new and ongoing program processes • Coached and led a team of administrative staff including Administration I & II • Founded and sustained lasting, formidable funder relationships • Organized new hire onboarding and orientation; also led trainings for current staff on how to effectively communicate with others and achieve daily tasks in a timely manner • Recruited and offered guidance to current staff on various satellite HUD VASH locations • Replied to community partner requests via telephone and email • Collaborated with Veterans Affairs HR Departments, the VOALA HR Department, Directors, Assistant Directors, Program Managers and Coordinators to garner desired housing results for current and new veteran clients • Led the direct hire of new Clinical Case Managers • Examined departmental documentation to ensure proper distribution and filing • Entered payments, account data and call logs into computerized systems • secured documents, clearances, certificates and approvals from local, state and federal agencies
VOALAAdministrative Coordinator & Administrative Assistant
Apr. 2013 - Dec. 2016• Under the Director of Homeless Services, worked in a crucial role to concurrently contribute to projects • Upheld clear, concise communication between regulatory personnel and funders • Held site visits and kept records of all related documentation • Key to the start-up of new programs and services including work on budgeting and RFP applications • Cooperated with Program Managers, Coordinators and other staff to ensure programmatic contract compliance • Secured documents, clearances, certificates and approvals from local, state and federal agencies • Crafted innovative new process for program and contract evaluations, yielding marked performance improvements • Led Grant Writing Team efforts and conducted searches for local, state and government RFP/RFQs
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