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Work Background
AlightCUSTOMER SERVICE SPECIALIST
Oct. 2020 - Apr. 2025Granada• Contributing and being part of the team responsible for the support and execution of payroll activities and data management/customer services activities ensuring that output is accurate and on time. • Supporting Payroll as per the agreed processing calendar and to the agreed KPIs. • Using Payroll expertise to advise upon client queries/issues and ensure a good understanding of country-specific legislation and tasks. • Ensuring Data Management is performed accurately and on time. • Ensuring Tickets are responded within SLA time scales and to a high standard. • Following Detailed Working Instructions and highlighting any gaps/inconsistencies in the documentation. • Supporting the updating of DWIs. • SOC Controls completed on time and with the necessary evidence. • Adherence to quality standards. • Demonstrate professionalism and act responsibly.
Grupo Terra - Terra EspañaTRAVEL AGENT AND TOUR CONSULTANT
Mar. 2019 - Sep. 2020Granada• Delivered tailored travel consulting services to over 300 clients and B2B partners via platforms such as Evaneos France, TripMe, Bookmundi, Insight Guides, and KimKim. • Managed the full sales cycle: lead qualification, custom proposal, negotiation, booking, and follow-up. • Maintained a conversion rate of 45–50% across inbound and outbound leads. • Coordinated complex itineraries and logistics (transport, lodging, local activities), ensuring 95%+ client satisfaction rate based on platform reviews. • Developed strong relationships with agencies and platform partners, contributing to a 20% year-over-year growth in bookings.
Spain Food SherpasFOOD&WINE TOUR GUIDE
Dec. 2018 - Mar. 2020Granada• Led guided food tours highlighting Granada’s cultural landmarks and culinary heritage for international visitors.
• Delivered engaging presentations and tastings, enhancing customer experience and brand reputation.
• Promoted local products and experiences, supporting partner businesses and increasing client interest in regional offerings.
Hotel la luna en el albaRECEPTIONIST
Nov. 2017 - Nov. 2018Granada• Advised guests on tours, local experiences, and culinary highlights, tailoring recommendations to client profiles.
• Coordinated logistics with external partners (guides, vendors), ensuring service quality and timely execution.
• Managed multichannel communication (phone, email, front desk) to handle bookings and resolve client inquiries efficiently.
• Processed payments and invoices accurately, maintaining financial and operational records.
Play GranadaSALES AND MARKETING MANAGER
Nov. 2015 - Oct. 2017Play Granada• Developed and implemented outbound sales strategies, increasing bookings by 30% within one year. • Managed B2B relationships with hotels, tour operator and local travel agencies. • Oversaw digital channels including website, social media, and email marketing. • Created customized travel packages for targeted customer segments, boosting conversion rates.
Grupo CaremaMAITRE / Head of Food Services
Apr. 2015 - Oct. 2015Menorca• Supervised and coordinated the dining experience for a restaurant in a resort with more than 1000 clients in high season. • Ensured high standards of service, hospitality, and customer satisfaction. • Trained and managed a staff of 45 trainees coming from US, Canada, France, Spain and Italy
Mail ExpressINTERNATIONAL TRADE ADMINISTRATIVE ASSISTANT
Feb. 2008 - May. 2010Agropoli, Campania, Italia• Managed and processed over 500 trade-related documents annually, ensuring full compliance with customs regulations and international trade laws. • Coordinated logistics and international shipping operations for import/export of local agri-food products, improving delivery efficiency by 15%. • Handled communication with 20+ foreign suppliers and B2B clients, facilitating timely resolutions of operational issues. • Assisted in negotiating supply contracts and partnership agreements, contributing to a 10% reduction in procurement costs. • Supported business expansion into three new international markets, increasing product visibility and cross-border distribution.
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