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Work Background
WalgreensCertified Agile Healthcare Technician
Apr. 2025United StatesSupports pharmacies across a region, focusing on improving operational performance, implementing new initiatives, and enhancing patient care. Analyze pharmacy operations, identify areas for improvement, and collaborate with pharmacy managers and other leaders to implement best practices and drive continuous improvement.
WalgreensPharmacy Operations Manager
Jun. 2022 - Apr. 2025Memphis, Tennessee, United StatesResponsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Baptist Memorial Health CareCertified Pharmacy Technician
Feb. 2022 - May. 2022United StatesProcures, handles, prepares, distributes, charges/credits and disposes of medication safely and accurately. Manages own pharmacy practice effectively. Participates in inventory management. Uses and maintains automation/equipment. Assists the pharmacist in providing pharmaceutical care to patients. Provides education/training. Processes and prepares sterile products for dispensing. Contributes to goals, programs and report cards for operational unit and entity. Completes assigned goals.
Eye Specialty GroupCertified Pharmacy Technician
Aug. 2021 - Feb. 2022Memphis, Tennessee, United StatesCompletes prior authorizations and notifies patient. Dispenses prescriptions, maintains and documents product inventory. Coordinates and supervises patient care in regard to prescriptions and Pharmacy. Reflects knowledge in all areas of care specific to outpatient surgery in the ophthalmic specialty and clinical needs
Federal Bureau of Investigation (FBI)Records Consultant
Sep. 2020 - Aug. 2021Memphis, Tennessee, United StatesRetrieve files from shelves to determine disposition and if appropriate, return them to shelf. Reviewing files for clearance level, disposition dates, FOIPA status, and any other relevant information. Reorganizing or repair files if needed, inventorying records and files, as well as returning files to appropriate boxes
WalgreensCertified Pharmacy Technician
Dec. 2018 - Jun. 2022Memphis, TennesseeResponsible for using pharmacy systems to obtain patient and drug information and process prescriptions. With being PTCB certified, more responsibilities include, assisting with and coaching pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
ECS Federal, LLCDocument Examiner II
Sep. 2015 - Jun. 2020Greater Memphis AreaProcess and adjudicate all Tiers of personnel security and suitability background investigations and reinvestigations for career and non-career employees, contractors and vendors and the initial pre-employment screening of Postal Inspector applicants.
United States Postal Inspection ServiceKelly Contractor
Oct. 2014 - Sep. 2015Greater Memphis AreaProcessed and adjudicated Tier 1 personnel suitability background investigations and reinvestigations for career and non-career employees, contractors and vendors.
PharMEDium HealthcareProduction Technician
Nov. 2012 - Jul. 2014Greater Memphis AreaResponsibilities include packaging and labeling finished products in the final containers and staging of raw materials throughout the production process.
Memphis Health CenterCertified Pharmacy Technician
Jun. 2012 - Aug. 2012Greater Memphis AreaPrepared medications for patients; received and verified the prescriptions, priced/filled prescriptions, obtained Pharmacist’s approval for accuracy and completed patient paperwork related to the filling of prescription. Assisted with insurance claims processing; Performed third-party billing for patient pharmacy purchases. Fulfilled and maintained all lawfully required paperwork. Stocked, priced, and filled prescription medications in inventory. Maintained pharmacy’s safety by adhering to infection-control procedures, policies and regulations
First PharmacyCertified Pharmacy Technician
Feb. 2012 - May. 2012Greater Memphis AreaCommunicated with healthcare providers, insurance companies, and patients in person and via telephone. Billing insurance. Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications. Performed administrative tasks, such as filing, answering phones, operating cash register and maintaining prescription records. Intake of written and electronic prescriptions. Provided friendly customer service that helped maintain customer retention despite fierce competition in the industry.
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