Ambo Urban Water Supply and Sewerage Service EnterpriseSenior Information Technology System Administrator
Sep. 2017 - Sep. 2022Ambo, Oromia Region, Ethiopia1. Network and Infrastructure Management Design, configure, and maintain the organization's local area network (LAN) and wide area network (WAN). Ensure stable and secure internet access for all operational sites. Monitor and troubleshoot network issues to minimize downtime. 2. Server Administration Install, configure, and manage physical and virtual servers (Windows Server/Linux). Manage Active Directory services, file servers, and print servers. Oversee domain controllers, backups, and system updates. 3. Cybersecurity and Data Protection Implement security measures such as firewalls, antivirus software, and intrusion detection systems. Ensure all systems comply with cybersecurity best practices. Regularly back up organizational data and develop disaster recovery plans. 4. Software and Application Support Install, update, and troubleshoot enterprise applications, including billing systems, accounting software, and customer management platforms. Support water billing software, payment gateways, and internal communication systems. 5. User Support and Helpdesk Management Provide technical support to staff for hardware, software, and network-related issues. Train end-users on IT policies, cybersecurity, and basic troubleshooting. 6. IT Asset Management Manage and track all IT assets, including laptops, desktops, printers, and network equipment. Plan and forecast IT procurement needs in collaboration with the procurement department. 7. System Upgrades and Projects Lead IT projects such as system upgrades, cloud migration, and new technology deployments. Research and recommend innovative IT solutions to improve efficiency and service delivery. 8. Documentation and Reporting Maintain clear documentation of IT systems, configurations, licenses, and policies. Prepare regular IT performance reports for management. 9. Compliance and Policy Development Ensure IT operations align with national regulations and internal policies. Develop and enforce IT usage policies,