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Work Background
ID PlansRegional Manager
Jul. 2024 - Jul. 2025Tampa, Florida, United StatesLed a team of over 20 field surveyors within the region. Oversaw daily scheduling and project management to consistently achieve deadlines for 75 to 100 projects weekly. Achieved an average project turnaround time of 1.3 days from 2.6 days in the region. Reduced Defect Rate in the Region from 2.3 to .6 defects per project Effectively addressed and resolved operational challenges and barriers. Administered expense management, monitored key performance indicators, and provided reporting to improve defect rates. Generated comprehensive regional performance reports, including analysis of defect and submission rates. Fostered a positive team environment through effective communication, promoting collaboration and boosting overall morale
ID PlansQuality Assurance Production Manager
Sep. 2022 - Jul. 2024Tampa, Florida, United StatesManaged and lead a team of 20 to 25 employees responsible for the quality of 300+ projects weekly. Achieved Daily forecasted goals for Revenue and Projects from 70% to 98.7%. Reduced delivery times from 5.6 days to 2.1 days. Increased the Accuracy rate from 65% to 99% across the department by developing KPI's and Reporting using Lean methodologies. Applied Lean Six Sigma methodologies to reduce reschedule rates from 20% to 8%, improving process efficiency. Increased field capacity by 30% through optimized scheduling and reduced travel time, achieving 98% on-time delivery rates. Achieved an average project turnaround time of 1.3 days with fewer than 0.5 defects per project. Determine the cost per Meter verified for the department. Updated SOPs and QA manuals for Operations, including Technical Standards, to support compliance and quality standards. Managed comprehensive quality reporting, encompassing non-conformance tracking, daily production metrics, and analysis of long-term quality trends for informed decision making. Designed and implemented operational initiatives aligning quality assurance practices with organizational objectives to promote sustainable growth with an monthly Operating Review.
The Fulfillment Lab, Inc.Chief Operations Officer
Aug. 2016 - Jun. 2022Tampa, Florida, United StatesOversaw $50M+ in annual business for a start-up fulfillment center, managing operational objectives across Client Services, IT, and Operations. Supervised 150+ employees handling 10k–20k daily same-day shipments in Tampa, Salt Lake City, and 14 international sites. Consistently delivered 99.999% shipping accuracy and achieved a 98% client satisfaction rate. Led contract negotiations for third-party vendors, developed integrated reporting and analysis tools, and enhanced customer focus by implementing new systems including a ticketing service, Sales Lead workflow, SOPs, and VOIP.
GraingerProduct Solutions Manager
Jan. 2015 - Aug. 2016Lake Forest, Illinois, United StatesDefined, designed, and developed integrated solutions within a specific product line to support Grainger's Inventory Management offerings, focusing on customer experience and engagement. Utilized industry, market, customer, and competitor data to create an Omni Channel solution for existing software. Led a cross-functional development team in the development of the Omni Channel solution using Agile methodologies. Developed use cases and acceptance criteria for UX and web designers. Managed and implemented the Omni Channel solution for over 5,000 field users. Acted as a liaison between business and customers during development processes. Identified and prioritized projects aligned with Inventory Management objectives.
GraingerBusiness System Analyst
Jan. 2013 - Jan. 2015Lake Forest, Illinois, United StatesResponsible for leading research and analysis efforts to identify business requirements and translate them into effective systems design. Utilized business and systems expertise to identify new or improved business processes and evaluate them for adoption. Researches, designs, creates, documents, implements, maintains and supports systems relating to STIBO application for Product Information, Publishing and Search and Select. Provides business systems analysis, process redesign expertise and configurations that supports Product Information. Promoted solution-oriented thinking to foster process centric business partnership. Selected to be Scrum Master for Agile process
GraingerOperations Manager
Jan. 2007 - Jan. 2013Lake Forest, Illinois, United StatesDirectly responsible for the planning and execution of Product Strategy and/or Product Line Expansion for all product lines with 50 Product Managers, 2500+ suppliers and 200K to 300K new items per year. Responsible for complete and accurate product information while collecting all information that impacts: Sales, Marketing, Catalog, Logistics, Export, EH&S, Transportation, Search and Select and the Customer Buying Decision. while achieving 45 to 60 day cycle time. Implement, report and drive results consistent with proscribed standard processes and utilize CI methodology for process improvement. Coach and Manage 16 to 20 Direct Reports utilizing Performance Management, IDP and training to meet established team goals and personal development objectives. Created and implemented PLE schedule/plan for the business partners (Catalog, EH&S, Export, Indexing & Purchasing) in order to facilitate and prioritize new product introductions process (PLE) to achieve Cycle Time goals and add to the catalog
GraingerBranch Manager
Apr. 2005 - Jan. 2007Jacksonville, Florida, United StatesDrove sales growth activities within the branch to increase sales from $16M to $21M in 2 years. Established and maintained customer relationships within the branch market area and strong partnership with the sales team, including Commercial and Government Account Managers. Very engaged in the selling process with Sales Partners (Trade zone Meetings, Vendor Shows, Inventory Solutions, On-boarding new AM’s). Trained and developed 16 direct report branch employees for career enhancement and direction, continuous training, and to meet or exceed company goals. Mentor for my Customer Service Manager. Maintained an appropriate staffing mix (full-time and part-time) and staffing levels to provide superior customer service by using the BPW and Staffing Model reports. Managed within budget, both payroll and non-payroll expenses. Managed price exception decisions at the time of the order, and complied to price exception policies in order to grow/maintain gross margin levels
GraingerBranch Manager
Jan. 2003 - Apr. 2005Sarasota, Florida, United StatesLeadership to the overall operation of the Branch. Provide the coaching and training of the branch staff, and create an environment that is conducive to achieving sales growth with a focus on providing superior customer service. Increased sales from $7M to $9.5M from 2003-2005. Managed 8 direct reports. Hosted 1st Florida Tax Free Holiday Event at the branch and On-site at Tropicana Products. Created Employee Scorecard Tool in Excel for Y2 District to streamline daily reporting.
GraingerCustomer Service Manager
Oct. 1997 - Jan. 2003Tampa, Florida, United StatesAssisted Branch Manager team in the implementation of market development strategies. Managed customer service and employee relations. Directly supervise a team of employees (10 40 employees) to ensure that Branch Services processes met and exceeded customer expectations on the Counter, Phones and Warehouse. Modeled how to improve service effectiveness. Provided direction to the branch sales team with respect to driving sales growth. Assisted in new branch Racking projects (FSU, Fort Pierce, Tampa). Assisted in opening Atlanta Super Store
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