Elina Grigoryan

AML/Compliance manager @Wallet in Telegram

Bilingual Communications SpecialistCustomer ServiceCall CenterCryptoBanking OperationsCompliance OfficerTranslatorSales & BizDevHRFinanceEducationAssistant

• Engage with key stakeholders and work cooperatively to present, create, develop and/or implement suggestions and recommendations regarding best practices, continuous improvement, policies and procedures. • Responsible for the relevant team within the Compliance department • Use information from regulatory changes, new regulations, and internal policy changes to further identify new key risk areas and work together with other teams within the Compliance department to set the necessary controls in place. • Evaluate performance with key metrics, track the team progress and success, and present results to senior leadership. • Ensure a Quality Assurance and timely identify issues and trends. • Define and clearly communicate objectives and goals for the team. • Train the team, identify actions and ensure the skills and knowledge are developed effectively. • Serve as a primary point of contact and lead discussions with various internal and external stakeholders on the team side. • HR interviews with candidates. • Hiring decisions (with Compliance Operations Manager & CCO approval). • KPI and SLA controls. • Manage the team calls. • Responsible for feedback collecting and analysis. • 100% process ownership.

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