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Work Background
Furality, Inc.Head of Moderation
Oct. 2022Florida, United StatesHead of Moderation for the Guest Services department
Furality is an online Virtual Reality experience that runs as a furry convention
It raises money for the chosen charity at each event and is an event for the furry community of the VRChat platform, by the community
Its my role to manage and support the team leads of the VR Moderation and Chat Moderation teams. I liaise with the director of the Guest Services department and act as a sponsor of projects that are supported or ran by my teams.
Auto Trader UKCustomer Service Specialist
Jul. 2022Manchester, England, United KingdomInitially working as an apprentice with Auto Trader UK, I am now a full-time employed member of the Digital Retail Operations team, where I am a Customer Ops + UX Analyst. It's hard to discuss what areas I am an SME of as the role is very fluid and I tend to move where I am needed - I'm very purpose-driven and like to focus on the big picture.
I find my strengths in investigating root causes of pain points so that we can find the best solutions, not necessarily the quickest.
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