Reunion Resort & Golf ClubDigital Marketing Manager
Feb. 2023 - Apr. 2025Kissimmee, Florida, United States• Oversee website CMS management, ensuring content is up-to-date, relevant, and aligned with marketing strategies.
• Manage social media platforms to enhance brand presence and engage with the audience effectively.
• Developed and implemented comprehensive reputation management processes, including review responding and social listening, to protect and enhance brand image.
• Design and execute digital communications for email marketing campaigns, improving engagement and conversion rates.
• Manage emergency communications via website, social media, and mass email during natural disasters and resort refurbishments, ensuring clear and timely guest updates.
• Create and lead successful multi-touch marketing campaigns that significantly boosted sales and customer engagement.
• Serve as the primary liaison with internal and external partners, fostering strong relationships and collaborative efforts.
• Direct the project management of new development initiatives, overseeing each phase from concept to completion.
• Script, storyboard, and direct custom video productions, delivering impactful content aligned with brand objectives.
• Created and managed the departmental budget and strategic plan, integrating advertising and public relations initiatives to optimize resort-wide revenue potential and enhance media exposure.