ASHLAND, INC. / HLC, INC. IT Regional Manager - North and South America
Jan. 2000 - Apr. 2011Wilmington, DelawareHercules Inc. / HCL Inc/Ashland. Wilmington DE. 01/2000 – 4/2011
Regional IT Manager, North and South America
Regional IT Manager, Program, Project Manager with the responsibility of a $1.3 million annual budget and a remote support staff of 11 FTE’s. Managed the support of 25, 24x7 remote data centers, LAN/WAN, PC’s, systems, connectivity and applications for more than ~2000 employees at 4 Corporate office locations, 21 manufacturing sites, and over 600 remote sales force end-users in the United States, Canada, Mexico, Brazil, Argentina and Chile.
• Acquisition of several companies and the management of the projects to integrate their processes, systems and data. Including but not limited to IT, finance, legal, inventory, and human resources (CRM and ERP).
• Responsible for multiple global, regional, and local software and infrastructure projects ranging size, complexity and duration.
• Consolidation of 3 global helpdesks, help desk incident management systems and vendors into one global helpdesk utilizing the ITIL based Remedy 7.5 Incident Management and Change management, Problem Management suite. Allowing ~20,000 employees a self-service web portal (Remedy SRM) to submit and track their reported issues.
• Project Manager for the offshore project to move Hercules Helpdesk and Remote Desktop Support to India.
• Responsible for staffing and managing (Including SOW and vendor negotiations) the successful on-time and under budget completion of a project to completely replace 4200 computers and 120 servers at 45 sites worldwide over a 2-year time frame.