Manhattan AssociatesPrincipal Consultant
Jan. 2016 - Aug. 2017Utrecht Area, Netherlands• Project Manager and Process Design Lead; responsible for internal teams of up to 15+ in warehouse process conceptual design, facilitation of detailed design workshops, gathering requirements, gap identification, design documentation, configuration, build, unit and integration testing, interface mapping and testing, delivery, and go-live support. • Led and collaborated with multi-cultural internal and client group in fast pace environment; coordinated project team members located in Belgium, Netherlands, USA, United Kingdom, Poland, Germany, Norway, and India. • Served as point of contact for internal and client leadership, project sponsors, and PMO. Responsible for project services budgets up to 1 mil euro, internal project planning and admin, resource allocation, team coordination. • Worked with internal leadership team to improve new hire on-boarding process, create an office engagement committee, and standardize internal documentation, and issue logging to resolution procedures in Salesforce. • On-boarded new employees and taught introductory classes on functionalities of MANH Warehouse Management System to new hires in US and NL. Mentored junior and senior consultants developing their software knowledge, issue investigation/resolution, and client interactions. Conducted mid-year reviews for project teams, provided feedback to line managers.