SmartMessageSenior Business Analyst
Oct. 2016 - Jun. 2017Ankara, Turkey• Work as a member of Project and Product Management team in IT department. • To conduct market and competitor analysis Investigation of new technologies NLP and AI analysis / implementation Product Management Provide input to the product roadmap for products to be determined • Take an active role in the entire process at custom projects and ODC Business Solutions’ products. • Managing key account’s relations, which are in telecommunication, finance, energy, and tourism and retail sector. • Build relationships, act as a liaison, and integrate business and IT resources to ensure successful communication and implementation. • Gathering requirements from internal/external customers, checking feasibility and leading business units to complete requirements. • Translate customer needs into software requirements, identify detailed business requirements, design mock-up screens, and prepare analysis documents for development team. • Create the test plans and test cases; execute the test cases using MS Test Manager. • Coordinate user acceptance tests and plan go-live phase of projects. Prepare and update user manuals to ensure current and accurate information. • Give trainings to internal/external customer. Monitor and support new releases to respond to feedback, resolve issues. • Provide support and information to corporate support team as required to assist in timely resolution of issues or problems. • Guide and advise other Business Analysts. Keep up-to-date on technology trends.