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Work Background
ProLogic ITSProject Manager
Oct. 2019 - Aug. 2023Managed and supported three separate Dell and CDW contracts for two Florida School Districts. Duties include managing stakeholders and three teams of technicians and their day-to-day workflow using ServiceNow; managing budgets; creating and communicating metrics that demonstrate progress and KPIs for projects.
Oasis OutsourcingSr IT Project Manager (on contract through CEI)
Feb. 2018 - Jun. 2018West Palm Beach, Florida Area
Florida Power & LightSr. IT Project Manager
Dec. 2014 - Jul. 2017Jupiter, FLManaged and executed FPL's largest project in 2014-17. Supported strategic plan to improve reliability by managing the IT side of Smart Grid Technology. Click on the link below to see FPL's video. Distribution Automation Collaboration Tool o Led, managed, and coordinated the implementation of a new system for three types of communication devices being installed throughout the FPL territory to automatically report and reduce customer outages. KEY ACCOMPLISHMENTS:
• Supported and managed the largest project that FPL had in 2014-2015.
• Saved FPL $7 million by digitizing and automating manual processes. • Completed Program on time and under budget. Consolidated / Migrated 156 FPL Software Applications o Managed the consolidation and migration of 156 software applications from a prototype environment to a standard and more stable environment prior to 2017 Storm Season.
KEY ACCOMPLISHMENTS:
• Completed project one month ahead of storm season on time, under budget.
• Reduced IT portfolio by 57%.
• 100% success rate for all implementations.
• ZERO complaints / tickets on transition to new platform. Upgraded 54 Windows and Apache Servers and Standardize Server Environment
o Led and managed a dedicated Agile-like team (Kanban/Scrum) to assess and identify servers as well as applications on those servers; and identify the owners of the servers and applications. Planned, documented, optimized, tested, migrated, upgraded and standardized Apache and Windows environment and applications.
KEY ACCOMPLISHMENTS:
• Completed project on time, under budget.
• Ensured Disaster Recovery environment matched Production environment.
• 100% success rate for all implementations. Installed Anti-Virus Software on 250 Corporate Servers
o Managed the successful installation of new Artificial Intelligence anti-virus software on more than 250 Windows servers and remove the other anti-virus software.
KEY ACCOMPLISHMENTS:
• Completed project on time, under budget.
• Zero impact to systems.
DSFederalSenior Program Manager
Oct. 2013 - Apr. 2014Gaithersburg, MDManaged Federal IT contracts: Health and Human Services (HHS); United States Custom Services and Immigration (USCIS). Specifically assigned to rescue an HHS project gone “off the rails” and managed the migration of the nation's 40 year-old legacy IBM Mainframe debt collection system to an Oracle environment. Duties included managing $1.6 mil firm fixed price budget; Oracle vendor; project schedule; six staff; customer expectations. Accomplishments: Put project back on track by improving communications between team members and between customers; re-baselined schedule; re-aligned resources. For USCIS project, acted as Project Manager to staff and implement Federal Identity, Credential, and Access Management throughout all of USCIS (nationwide). Managed a $1.8 mil budget; eight staff; customer expectations. Duties included management of the issues/risks identification; tracking, analysis, and resolution; vendor management; release management; configuration management; change incorporation. Provided monthly Internal Project Reviews (IPRs); reviewing, monitoring, and reporting budgets (ETC, EAC, burn rate, etc.); employee hiring and performance; communicating effectively with team members, and stakeholders while managing schedule, budget, risk, resources, quality and performance for each project.
SRA InternationalPrincipal
Dec. 2011 - Nov. 2012Fairfax, VAProvided support at the corporate level in talent recruitment and proposal writing. Worked with contract staff and recruiters to close 45 open job positions within three months. Participated in writing proposals for Health, Treasury, and VA.
SRA InternationalProgram Manager Network Support Services at the National Institutes of Health
Jun. 2007 - Dec. 2011Bethesda, MDPromoted to program management role that provided leadership and oversight for NIH’s enterprise network infrastructure 24x7x365 team of 50+ IT/network professionals, 40,000 users across 27 Institutes and Centers. Supported a diverse user community consisting of scientists, doctors, nurses, patients, and visitors. Staying within an $11M T&M GSA annual budget, managed teams with diverse specializations in network design, research & development, implementation (wireless, data center, consolidation), security, and operations (Tier 2, Tier 3). Staff specialized in networks (Cisco routers, switches, wireless, firewalls, and backbone); systems (AD, SecurID, LDAP, OpsWare, Remedy Ticketing System, Websense, VPN (remote access), ListServ, DNS, Linux and UNIX); Data Center; Network Operations Center; and all aspects of network engineering. Introduced, produced, monitored and reported metrics to measure quality and quantity. Recruited the best and the brightest; began the successful implementation of the SRA College Hire Program and the Talent Maturity Lifecycle that brings in new talent, while growing careers of mature talent, reducing costs for the Federal government. Supported HHS Certification and Accreditation efforts (Internal Audits, Risk Assessment Analysis, Contingency Plan/Disaster Recovery Plan (C/DRP), System Security Plan. Planned, coordinated, facilitated, documented and reported weekly progress on multiple operations projects and reported to government. Led, coordinated and won $5 million, two-year Network Access Control contract for NIH. Provided oversight for project as the first of its kind at the NIH. Led, coordinated and won $5 million Trusted Internet Connections (TIC) contract at the Health and Human Services (HHS) level. Hired and managed team to consolidate all external Internet connections throughout HHS through three TIC facilities.
SRA InternationalContract Technical Writer
Nov. 2005 - Jun. 2007Bethesda, MDDeveloped and produced multiple Web sites, Standard Operating Procedures, User manuals and curriculum for the Network Engineering Branch (NEB) in the Center for Information Technology (CIT), at the National Institutes of Health (NIH). This documentation supported the Network Engineering Section, Network Operations Section, the Network Implementation Section, and the Network Security Section. Tasked to create order out of a chaotic, unstructured environment, so end users could easily access and share documents. The support team could then be more responsive to customer requests. Received buy-in from senior management to leverage SharePoint as an information repository. Drove initiatives, built consensus, led training classes, developed curriculum and document standards for the Network Engineering Branch (LAN Closet Standards, Network Naming Standards and Network Topology Standards). Participated in NIH’s Enterprise Architecture domain teams for Workflow Systems and Document Management Solutions (won NIH Award). Established a working group to oversee and implement the standardization of network cabling in 800 LAN closets. Led project that turned a tangled mess of unidentified cables into an easy to access solution, using network topology standards and LAN closet standards; reducing time to troubleshoot. Created a “building navigator” SharePoint site with information and diagrams for each building, with associated LAN closets and MDFs, which provided quick access to closets during downtimes and emergencies. Developed and led an online Project Status Reporting System that could be viewed and modified by senior management and staff, providing transparency for entire stakeholders and staff alike. Helped to develop and manage an integrated, online Change Management System that displayed all plans and projects on a dashboard, resulting in 96% maintenance success rate.
CSCContract Senior Technical Writer
Jun. 2005 - Nov. 2005Pentagon• Key team member in development and production of Standard Operating Procedures and User manuals for Information Technology Management Directorate (ITMD) within Washington Headquarter Services (WHS). This documentation supported the migration of a legacy environment to an Enterprise environment with the WHS network, Information Assurance team and Help Desk.
• Supported efforts for Microsoft‘s Active Directory (AD) migration from Novell’s GroupWise.
• Successfully developed, formatted, documented, and wrote 20 Standard Operating Procedures (SOP) and User Guides.
• Responsible for entire publication, plan, content and organization of each manual. • Converted all documents to PDF and stored in SharePoint or Visual SourceSafe (VSS).
• Supported management by attending meetings with the Government Installation Representatives (IRs), recording and distributing minutes. • Supported management by tracking deliverables between CSC and Government.
• Completed projects within established timelines.
Patricia Brick and Associates (aka BrickBuilt, Inc.)Owner/President
Apr. 1994 - Jun. 2005West Palm Beach, Florida AreaA full-service Internet consulting firm, creating and designing Web sites for government agencies, corporations and non-profit organizations. Developed effective Internet strategies and solutions, including e-business solutions, requirements gathering, requirements development, analysis and plans, project proposals and plans, web site architecture, integrated marketing campaigns, employee training, and Web site/database maintenance. Monthly columnist for The Internet Lawyer, reviewing law firm Web sites. Featured guest on local television, Small Business Report, highlighting Internet trends. Government Clients:
1999-2000 The Health Care District of Palm Beach County (http://www.hcdpbc.org)
Worked with Chief Operating Officer and Chief Technology Officer and the Health Care District’s 10-member team to develop information architectural structure and graphic design of web site. Recommended software, hardware and Internet/Intranet solutions. 1999-2001 Clerk of the 15th Judicial Court in Palm Beach County (http://www.pbcountyclerk.com) Worked with Clerk of the Court and Chief Technology Officer to develop and create 600-page web site from start to finish. Created project proposals, project management, documentation and procedures, web architectural structure, graphic design, integrated online databases and legal record searches. Recommended, implemented and housed server hardware and software for legal records. Created PDF’s for legal forms and decisions. 2002-2004
The 15th Judicial Circuit Court (http://www.pbcgov.com/cadmin/) Worked with Technology Committee, Chief Judge, Court Administrator and Chief Technology Officer to develop and create 800-page web site from start to finish. Created documentation and procedures, project proposals, project management, web architectural structure, graphic design, usability testing and training. Converted 1000 legal documents into PDF. Recommended implementation and integration of back-end database with PDF forms.
IBMTechnical Writer
Sep. 1992 - Dec. 1995Boca Raton, FLOS/2 Project
• Key team member in development and production of OS/2 user reference manuals.
• Successfully developed, formatted, documented and wrote four voluminous OS/2 device driver reference manuals.
• Revised each manual on quarterly basis, based on customer feedback and technical improvements.
• Responsible for entire publication, plan, content and organization of each manual. • Produced hard copy and online documentation for all manuals. • Completed projects within established timelines. Notable: Recognition as Best Team for meeting delivery goals. Information System Services (a division within IBM)
• Successfully developed four technical manuals for the telephony and directory assistance program used by major telephone companies around the country.
• Wrote highly detailed documentation for each manual. • Created publication and content plans. • Created layout in SGML. • Effectively used Change Management Version Control (CMVC).
IBMSoftware Development Project Coordinator/Consultant
Aug. 1989 - Aug. 1992Boca Raton, FLIBM Corporation, Boca Raton, FL
Recruited to work in collaboration with Rutgers University professors to develop technical curriculum for use by educators in teaching students to use IBM computers; established pilot programs throughout the US. Planned and managed the development of educational software and curriculum. • Successfully managed the development of educational software including: Teaching and Learning with Computers (TLC) Elementary School Curriculum, Grades 1-6 Exploring Mathematics with Manipulatives.
• Assisted in content development of TLC mathematics project. • Created and presented training sessions to end-users.
• Effectively coordinated project among in-house and out-of-state team members, supervised graphics development, and project scheduling. • Developed computer experience in both PC/AIX and IBM Mainframe.
Palm Beach County School DistrictElementary Education Teacher
Jan. 1982 - Jul. 1989West Palm Beach, Florida AreaTaught elementary school level gifted students in all subject areas. Planned and wrote entire curriculum and chaired the Writing Team for Gifted Education. First teacher in Palm Beach County to implement PC Jr in classroom. Recruited by IBM to write curriculum for the software.
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